Offer summary

Qualifications:

Native level of Italian (oral and written) and proficiency in English., Excellent communication skills with empathy and team spirit., Ability to adapt to unplanned situations in a methodical and organized way., Strong customer service-oriented skills..

Key responsibilities:

Take incoming user requests via telephone, email, and chat, logging details into case management systems.

Aim for high Customer Satisfaction Survey scores by updating customers on status and resolution progress.

Provide inbound sales support and product selling to increase revenue while ensuring customer satisfaction.

Log and follow up on orders or requests, capturing required data elements in CRM as needed.

Job description

Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Technical Advisor & Inbound Sales in Portugal, you will ensure that performance goals are met across all operations. And that you fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

You will have all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. In this position, there’s a real career and personal growth potential. About 80% of the managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities:

As a Customer Technical Advisor & Inbound Sales Agent, you will be responsible for the tasks below

Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers
Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds
Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction.
Achieve sales goals set up every quarter while providing an excellent customer experience
Logging and following up on orders or requests
Capturing all required data elements in CRM as required by clients, policies, and products

Requirements

To become a Customer Technical Advisor & Inbound Sales Agent, you need to meet the requirements below:

Have a native level of Italian (oral and written) and proficiency in English
Have excellent communication skills coupled with empathy and team spirit
Have the ability to adapt to unplanned situations in a methodical and organized way
Strong customer service-oriented skills

Benefits

In this role, you will have the benefits below:

Competitive salary and performance bonus
Work From Home in Portugal mainland – equipment provided by the company
Meal allowance
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Free private health insurance after 6 months
Working hours: Monday to Saturday from 8 am to 7 pm rotational. Sundays off + another day during the week
1K welcome bonus paid in 4 installments

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