Offer summary

Qualifications:

Strong command over Linux and hands-on experience with Cloud technologies like Docker and Kubernetes., Experience in technical troubleshooting and familiarity with Rest API, CLI, DevOps, Networking, High Availability, and Disaster Recovery is preferred., Fluency in both Japanese and English is required, with a preference for native Japanese speakers or permanent residents., A background in software development or related fields is beneficial..

Key responsibilities:

Engage regularly with customers to assess product adoption and usage, ensuring they leverage all features effectively.

Identify risks related to customer retention and communicate with relevant teams promptly.

Provide customers with updates on the latest features aligned with their goals and priorities.

Collaborate with support and R&D teams to resolve customer issues and manage feature requests.

Job description

Fast-Frogward Your Career to Years From Now #LI-REMOTE

Be part of a team where your work takes center stage, shaping the future of software development. At JFrog, we solve critical challenges for leaders like Amazon, Google, and Netflix. Every day brings opportunities to innovate and push boundaries in a fast-moving, frogward-thinking culture. If you want your work to matter and thrive on nonstop innovation, JFrog is your place.

Here’s what our employees have to say about working at JFrog:

"I wanted to work in a company that takes technology forward."
"Our business is so interesting because it is constantly moving, and we have to adapt new solutions to the challenges that arise from the customers."
"It’s nice to work for a company with a must-have product, not a nice-to-have."

What you’ll be doing as a Technical Success Manager:

Have a strong command over the product
Regular cadence with customer to understand:
- If product is adopted / being adopted / client requires help
- if they are using the product right way
- if usage of product is consistent
- if client is aware and leveraging all features of product
Identifying any risk (customer thinking to stop using product / downgrade to lower version) and inform respective teams immediately
Similarly if TSM seems any sales opportunity in the account, inform sales team immediately
Ensuring latest features info are provided to customer on regular basis aligned to customer use case / goal / objective / priorities
Whenever Support tickets are raised by customer, collaborate with Support team for resolution. for Big fixes, Feature Request, collaborate with R&D or Product Teams

What you bring on to the table:

Must have Linux hands on experience
Hands on preferred - Cloud - Docker, Kubernetes, Technical Troubleshooting
Good to have experience on - Rest API, CLI, DevOps, Networking, High Availability, Disaster Recovery, SAAS
Only considering candidates who are native Japanese or permanent residents (PR holders) with fluency in both Japanese and English.

About JFrog:

JFrog is the only end-to-end software supply chain platform that provides complete visibility, security, and control for automating the delivery of trusted releases from code to production. Our platform enables organizations to manage, secure, and automate their software delivery process, fueling innovation without worry. We empower companies to build and release software faster and more securely than ever before.

With over 7,500 customers worldwide, including many Fortune 100 companies, JFrog is at the forefront of global innovation. Join us in shaping the future of software delivery and contributing to solutions that empower some of the world's most influential industries.

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