Offer summary

Qualifications:

1-2 years of experience in communications, marketing, sales, account management, or customer success., Strong verbal and written communication skills., Analytical and process-oriented mindset with project management skills., Familiarity with MS Office and CRM software is a plus..

Key responsibilities:

Manage a large portfolio of key customer accounts and ensure client happiness throughout the lifecycle.

Handle client activation and address technical and operational issues via various communication channels.

Build and maintain strong relationships with clients while coordinating with internal teams for smooth operations.

Provide product training and support to clients, and share regular reports with the reporting manager.

Job description

This is a remote position.

Job Description

We are hiring for a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)

Key Responsibility Area

Responsible for deriving happiness during the client life cycle
Handling client activation and ensuring smooth activation
Maintaining the CSAT upto the company benchmark
Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc
Building and maintaining the strong relationship with the clients
Coordinating with the other departments for smooth functioning of the daily operations
Maintaining the retention rate of the existing clients as per the company benchmark
Provide MyOperator product training to the the existing clients
Providing on call/mail support to the existing clients
Sharing weekly and monthly reports with the reporting manager
Doing timely profiling of the clients

Requirements

1-2 years of experience in communications, marketing, sales, account management, or customer success
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Excellent knowledge of MS Office
Hands-on experience with CRM software is a plus
Self-motivated with a results-driven approach
Aptitude in delivering attractive presentations