Offer summary

Qualifications:

B.Tech in IT or related field with 3-4 years of experience., Proficient in using JIRA for issue tracking., Experience with REST APIs and software integration., Basic knowledge of SQL and strong Excel skills..

Key responsibilities:

Research, diagnose, troubleshoot, and resolve customer issues promptly.

Manage JIRA and Kissflow tickets for product-related issues.

Collaborate with internal teams to ensure effective issue resolution.

Provide training on new features and product functionalities to internal teams.

MyOperator is India's most trusted cloud call management system, simplifying sales and customer service for any-sized business. So far, we have been able to win the trust of over 7000+ clients and are growing bigger with time. MyOperator provides Advanced call management features like: - Toll free phone number/Virtual Phone number - Virtual receptionist or Interactive Voice Response (IVR) - Call tracking & reporting - Inbound and Outbound Calling - MyOperator Dialer App Besides these, MyOperator also provides solutions like call masking, call confirmation, multi-store, and others for enterprises who seek advancement in their customer communication Have questions or simply want to say Hello? Reach out anytime: Call: +91 92129 92129 Email: hello@myoperator.com Visit: MyOperator.com

Job description

This is a remote position.

Job Description

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Key responsibility Area