Client Service Manager

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Previous business-to-business experience in a hospital or healthcare field preferred., Strong communication skills in English, both verbal and written., Basic knowledge of Microsoft Excel and Word, or Google Docs and Sheets., Charismatic, patient, and socially aware personality..

Key responsibilities:

  • Serve as the Single Point of Contact (SPOC) for clients regarding orders and inquiries.
  • Communicate directly with clients during sales and order calls.
  • Handle client requests and ensure their orders are processed efficiently.
  • Email clinics about order, shipping, or processing issues.

KevinRoot Medical logo
KevinRoot Medical Scaleup https://www.kevinrootmedical.com/
51 - 200 Employees
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Job description

This is a remote position.

Works directly with clinics and clinicians as support staff to mediate any questions clients have about orders, opportunities and their relationship with KevinRoot Medical. You will be the Single Point of Contact (SPOC) for various KevinRoot Medical clients serving a business-to-business role.

We would like to get to know you more. Using Loom.com, please record an introduction video (maximum of two minutes) and tell us more about your passion and experiences. You will be asked to paste the link to the video on the application form.

This position is remote.

Responsibilities:
  • Communicates directly with clients during sales and order calls
  • Emails clinic about order, shipping or processing issues
  • Answers questions from clinics and clinicians
  • Handles and notifies client requests and inquiries
  • Ensures that client orders are being processed


Requirements
  • Previous business-to-business experience within a hospital or healthcare field preferred
  • Comfortable English communicator and writer
  • Quality office-home setup
  • Quality computer camera and microphone
  • Basic knowledge of Microsoft Excel and Word, or Google Docs and Sheets
  • Charismatic, patient and socially aware
  • Reliable and trustworthy


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Google Sheets
  • Microsoft Word
  • Microsoft Excel
  • Social Intelligence
  • Communication
  • Trustworthiness
  • Patience
  • Reliability

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