Client Support Analyst

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Mexico

Offer summary

Qualifications:

2-3 years of customer service experience., Experience with content management systems and ticketing systems., Knowledge of HTML, CSS, and basic Javascript/jQuery., Strong communication skills in English and ability to work independently..

Key responsibilities:

  • Assist clients with website content updates using the Q4 Studio CMS.
  • Perform quality checks to ensure accuracy of site updates.
  • Communicate regularly with clients about their requests and updates.
  • Manage multiple tasks with competing priorities efficiently.

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HighlightTA http://www.highlightta.com
2 - 10 Employees
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Job description

HighlightTA is the ondemand talent team for Q4.

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AIdriven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.

Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

The Client Support Analyst contributes to the success of the team through flawless and timely execution of website content updates and the delivery of excellent client service.

This opportunity is ideal for an individual who enjoys working collaboratively within a team environment and is passionate about delivering exceptional client experiences.

Key Responsibilities:

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Client ServicesContent Management SystemsCascading Style Sheets (CSS)HyperText Markup Language (HTML)JavaScript (Programming Language)JQuery

Other Skills

  • Organizational Skills
  • Communication
  • Financial Acumen
  • Time Management
  • Teamwork
  • Problem Solving
Are you interested?

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