Travel Consultant

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Following prescribed Client processes, Cancellation, Schedule change, Name change, Luggage – EMD and Seats.

Updating all relevant systems providing appropriate notes when required.

Queue placements of PNR to relevant data queues for further action.

Engage with Team Leads, Trainings and QA to develop skills, understand and deliver team goals.

Liase with all relevant departments to resolve customer issue.

Monitor and action assigned queue.

Perform all duties withing team and personal targets.

Any Undergrad / Grad / Post Grad

Travel Experience Preferred

Excellent communication Skills verbal & written (Neutral English)

Good Computer and Operating System skills.