Offer summary

Qualifications:

Native or fluent in German, both spoken and written., Fluent in English at B2 level or higher., Minimum of 1 year experience with GDS systems like Sabre, Amadeus, or Galileo., Previous customer service experience, preferably in travel and hotel sectors..

Key responsibilities:

Assist customers via chat, phone, and email with travel-related inquiries.

Process bookings for hotels, flights, car rentals, and trains accurately.

Educate customers on using self-service features within the platform.

Maintain timely responses and adhere to company policies and industry standards.

Job description

Position: B2B Travel Agent (German)

Location: Berlin, Germany (Hybrid: 1 day per week in office)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Deliver high-quality travel assistance through chat, phone, and email communication channels.
Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.
Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
Engage in regular team meetings focused on products, travel partners, and industry trends.
Keep up-to-date with travel industry standards and best practices.
Maintain reliable attendance, complete required training, and consistently meet performance expectations.

REQUIREMENTS:

Native/fluent in German, both oral and written. Fluent in English (B2 or higher)
Previous working experience in a customer service roles, ideally covering travel and hotel segments
Minimum 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
Metrics driven as an indicator and motivator of success
A skilled communicator who enjoys creating personalized verbal and written communication
A team player who thrives in collaborating, giving and receiving feedback and lifting others up
Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
Working schedule: Monday to Friday, 7 AM - 7 PM.

BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Generous medical plans, dental, and vision benefits with premiums
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
And many others!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

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