Senior Operations Specialist, Strategy

JOB SUMMARY

B-Stock is seeking an Operations Specialist specialized in Strategy to lead data-driven decision-making within our Client Operations team. In this role, you will work independently to design and execute innovative initiatives, leveraging data-driven insights to address complex challenges. As a senior individual contributor, you will collaborate closely with Account Managers (AMs) and other stakeholders, serving as the primary advocate for Strategic Operations. Your ability to analyze multifaceted data, develop actionable strategies, and lead cross-functional collaborations will play a pivotal role in achieving client success and advancing B-Stock’s mission.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Project Management and Execution
   • Drive projects independently, from inception through completion, ensuring timely and effective delivery.
   • Manage time and resources efficiently to meet project deadlines and objectives.
   • Coordinate cross-functional teams and resources to achieve project goals.
   •  Implement quality control measures and conduct thorough reviews to ensure high standards in project deliverables.
   • Identify potential risks and develop mitigation strategies to address challenges during the project lifecycle.
   • Manage changes in project scope, schedule, and resources by assessing impact, communicating with stakeholders, and adjusting plans accordingly.
     
     
2. Stakeholder and Client Facilitation
   • Serve as the primary advocate for Strategic Operations, ensuring alignment with client and organizational goals.
   • Present findings, strategies, and recommendations to stakeholders in a clear and compelling manner.
     
     
3. Cross-Functional Collaboration
   • Collaborate with AMs and other stakeholders to ensure alignment and effective implementation of strategic initiatives.
   • Coordinate cross-functional projects, ensuring all relevant teams are informed, engaged, and aligned in working towards common goals.
   • Address and resolve any conflicts or issues that may arise during the implementation of strategic initiatives in a timely and professional manner.
     
     
4. Strategic Testing and Analysis
   • Design and execute strategic tests to optimize operational processes and improve client outcomes.
   • Analyze complex, multifaceted data sets to identify trends, derive insights, and pinpoint areas for improvement.
   • Track and assess the performance of strategic tests to measure effectiveness and inform decision-making.
     
     
5. Documentation and Reporting
   • Create, manage, and update thorough documentation of workflows, strategies, and insights to support knowledge sharing and maintain consistency.
   • Develop comprehensive reports and presentations that communicate complex data and insights in an accessible format.
   • Provide training and support on best practices for documentation and reporting to improve team efficiency and effectiveness.
     
     
6. Production Work
   • Dedicate 20-30% of work to production tasks to stay in tune with day-to-day operations, primarily through Lotting.
   • Engage in routine operational activities to comprehensively understand the team's daily challenges and processes.
     
     
7. Leadership and Continuous Improvement
   • Serve as a strategic leader within the Client Operations team, driving a culture of innovation and continuous improvement.
   • Be bold in making suggestions and advocating for strategic changes that drive value for clients and the organization.
   • Stay updated on industry trends, emerging technologies, and best practices to enhance the organization's competitive advantage.
   • Utilize key performance indicators and other relevant metrics to assess project success quantitatively.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Excellent communication and presentation skills, with the ability to convey insights and recommendations effectively.
• Demonstrated leadership abilities and a proactive approach to identifying and implementing improvements.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Proficiency in data visualization tools. 
• Proven ability to manage time effectively and drive projects independently.
• Solid project management skills, with experience in planning, executing, and monitoring projects.
• Hands-on experience in operational tasks, with a willingness to engage in routine production work.

The pay rate for this role will range between $28 to $30, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages including bonus and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Paid time off
• Telecommuting and remote-work options
• Support for continuing education
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks in office