Offer summary

Qualifications:

Detail-oriented and organized with a background in home care, ABA therapy, healthcare, or insurance verification., Exceptional written and verbal communication skills in English., Proficiency with Google Drive, Central Reach, Excel, and other administrative tools., Ability to manage multiple tasks and follow up on deadlines effectively..

Key responsibilities:

Serve as the primary point of contact for families, primarily via phone.

Gather essential information regarding insurance, therapy needs, and scheduling preferences.

Verify the accuracy of required forms for compliance and quality assurance.

Enter and manage client data in Central Reach, ensuring precision across all records.

Job description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. We are seeking a Patient intake Specialist to join our remote support team.

The ideal candidate is detail-oriented, organized, and comfortable working in a high-volume, fast-paced environment. This dual-role position focuses on onboarding new and existing patients into ABA services, while also managing insurance authorizations and performing quality assurance checks on clinical and administrative documentation.

PLEASE NOTE:

Working Hours: This role requires you to work EST hours, Monday - Friday 09:00AM - 06:00PM (15:00PM to 24:00AM South African Time, subject to change due to daylight savings)
Work Environment: This is a remote role for South African Citizens only.
Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fiber line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities (not limited to):

Serve as the primary point of contact for families, engaging primarily via phone.
Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences.
Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.
Verify the accuracy and completion of all required forms, for compliance and quality assurance standards.
Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay.
Enter and manage client data in Central Reach, maintaining precision across all records.
Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.

Requirements

Exceptional written and verbal communication skills in English
Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous.
Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat.
Patience and professionalism to handle sensitive conversations with families, providing support when they need it most.
Proficiency with Google Drive, Central Reach (added benefit), Excel, and other administrative tools.
A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Required profile