Offer summary

Qualifications:

3+ years in a customer-facing role, preferably in Trust & Safety or a related industry., Technical experience in malware detection, cyber security vulnerabilities, or security research is essential., Exceptional interpersonal and communication skills with a collaborative approach are required., Detail-oriented problem-solving skills and adaptability in a dynamic environment are necessary..

Key responsibilities:

Act as the primary point of contact for day-to-day client needs and ensure timely responses.

Build and maintain strong relationships with enterprise customers while monitoring their health and satisfaction.

Track customer feedback and provide regular updates to internal stakeholders, identifying risks and opportunities for expansion.

Collaborate across departments to enhance customer outcomes and escalate potential risks for swift resolution.

Job description

What You’ll Do

Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
Build and nurture strong, trust-based relationships with enterprise customers.
Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
Collaborate across departments to deliver exceptional customer outcomes.
Raise and escalate potential risks, ensuring swift resolution and customer retention.
Continuously identify ways to add value and improve the customer experience.

Why Join Us?

Work with some of the biggest names in tech to address critical Trust & Safety challenges.
Be part of a supportive, mission-driven team that values integrity and innovation.
Enjoy opportunities for growth and professional development in a cutting-edge field.

Requirements:

What We’re Looking For?

Experience: 3+ years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus.
Technical Background: Experience working in malware detection, cyber security vulnerabilities, security research, or other technical areas is a must.
People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
Team Player: Proven ability to work cross-functionally and across multiple stakeholders.

About ActiveFence:

ActiveFence is a mission-oriented company that proactively protects online users and platforms from harmful content, disinformation, and coordinated manipulation. We are a part of the Trust & Safety industry, providing a critical layer of defense against dangerous online activity. Our innovative technology detects and analyzes problematic content across multiple platforms, enabling our customers to stay one step ahead of bad actors.

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