Business Intelligence Product Lead

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network.  Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors.  Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally.  Front Line is the world’s top artist management company, representing over 250 artists.  These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE TEAM

The Core Data Services org serves primarily internal customers comprised of business units and analytics teams across the entire Live Nation enterprise. Within Core Data Services, our Business Intelligence (BI) Team plays a critical role in delivering impactful BI solutions that drive decision making.  Our team is responsible for building strong partnerships with stakeholders, understanding their unique needs, and developing the business intelligence assets that empower teams and initiatives. By providing meaningful insights, we enable our organization to better serve artists, fans, and our business as a whole.

THE ROLE

As a key cross-functional partner, you will work with stakeholders across the organization to gain meaningful insights into user needs and internal customers. You will collaborate closely with the BI Engineering Team, and will be responsible for gathering user requirements and providing optimized BI solutions to enhance decision-making.  Your efforts will help build & maintain a comprehensive, self-service, data-driven view of our global operations while identifying future opportunities for growth and innovation.  Our candidate is motivated by driving value to the business, holds themselves to a high standard, is meticulously detailed, can work and learn independently, is tenacious in chasing down the people who can help get a problem solved, thinks big, and loves working collaboratively – with no ego – for the betterment of the team.

WHAT THIS ROLE WILL DO

• Define and drive the BI product vision and roadmap, aligning it with business goals and evolving analytics needs to ensure the most valuable work is prioritized and gets done first.

• Act as the bridge between technical and business teams, translating complex data requirements into actionable BI solutions, making sure what gets built aligns with real-world needs.

• Actively contribute and take a hands-on approach to create data products and prototypes in order to gain a deep understanding of our user base and their challenges.  Then leverage these insights to drive innovation and propose impactful data solutions that meets users’ needs.

• Advocate for user-centric design in BI solutions, ensuring ease of use, adoption, and actionable insights for a diverse set of stakeholders so teams can easily get the insights they need without extra friction.

• Keep an eye on adoption and impact using feedback, tool usage, and tickets to fine-tune our BI products over time. 

• Identify and promote adoption of valuable assets while streamlining the user experience by identifying and archiving outdated or redundant assets.

• Work across multiple business and tech teams to define, prioritize, and roll out new products, enhancements, and improvements across our data platforms.

• Conduct data analysis to identify or reconcile data differences among different platforms, including multiple international data lakes and sources, each containing source of truth elements that must be combined into a single authoritative global data platform.

• Measure and improve BI product success, leveraging usage and user feedback to continuously enhance data products.

• Ensure data integrity, security, and governance across BI platforms while optimizing performance and scalability.

• Foster a culture of data-driven decision-making, empowering teams with self-service analytics and intuitive reporting solutions.

• Stay on top of industry trends in BI and data discovery—know what’s coming and how it impacts our org.

• Drive continuous improvements to our products, tools, and processes by sharing learnings, constructive feedback, and input with internal technical and analytics teams.

• Demonstrate a strong understanding of the analytics needs of the international business, the global business context of the data, and the data/tooling landscape and roadmap.

• Partner with our Core Data Services teams to maintain accurate & consistent documentation.

• Maintain and foster our core culture of:  Keeping it Simple, Owning it, Being Inquisitive, so we can Win Together!

 WHAT THIS PERSON WILL BRING

• 5+ years’ experience in Data Analysis or Business Intelligence in an entertainment or B2C environment

• Excellent understanding of traditional and modern business intelligence technologies

• Excellent communicator with superior written, verbal, presentation and interpersonal communication skills; ability to narrate complex stories with data and be concise with insight about how the data drives outcomes for leadership and stakeholders

• Strong analytical skills with the ability to engage with business users, understand functional problems

• Proven track record of leading large-scale international product implementations through all phases of product lifecycle

• High level of autonomy in a global, fast-paced environment, with excellent time management skills to resolve multiple interrupt-driven priorities concurrently. 

• Committed and able to adapt quickly; ability to work autonomously while ensuring that new knowledge is shared with other teams

• Flexible and comfortable with ambiguity; “no job too big or too small” mentality

• Extensive knowledge of data management and analysis tools including Databricks, Domo, Cognos,  Looker & Tableau.  Big Query and Google Analytics are a plus.  

• Extensive knowledge and experience in designing, developing, and maintaining end-to-end BI solutions (data integration, pipelines creation, data visualization, data quality, data analysis, visualizations, automated reports, BI systems alerting and failure notification process.)

• Extensive knowledge and understand of data modeling principles using Kimball methodology, including the design of fact and dimensional tables

• Excellent understanding of the needs of a growing international market and needs of a global user base.

• Excellent understanding of global privacy rules and regulations.

• Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance)

• Passion for live music and the concert experience

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

• WEALTH: 401(k) program with company match, stock reimbursement program

• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation is an equal opportunity employer.  It hires and promotes employees based on their experience, talent, and qualifications for the job and does not tolerate discrimination toward employees based on age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

Live Nation affords equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee consistent with its legal obligations to do so.  As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant or employee to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants and employees are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or currently occupy. Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contact either the hiring manager for the role or a Human Resources representative to request the opportunity to participate in a timely interactive process.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.