Offer summary

Qualifications:

Proven experience in sales support or customer service roles., Strong understanding of the wholesale telecommunications industry is preferred., Excellent communication, negotiation, and interpersonal skills are essential., Proficiency in CRM software (Salesforce or Dynamics) and Microsoft Office Suite is required..

Key responsibilities:

Utilize Salesforce CRM to maintain accurate records of partner and customer interactions.

Prepare quotations and respond to service requests from partners and customers.

Serve as a key point of contact for partners and customers, ensuring satisfaction and support.

Collaborate with internal teams to streamline operations and enhance sales processes.

Job description

Schedule: Monday – Friday (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required:

Proven experience in sales support, customer service, or a related role.
Strong understanding of the wholesale telecommunications industry is preferred.
Excellent communication, negotiation, and interpersonal skills.
Ability to manage multiple tasks and priorities effectively.
Proficiency in CRM software (Salesforce or Dynamics) and Microsoft Office Suite.

What will you do?

Utilize Salesforce CRM and other tools to maintain accurate records of partner and customer interactions, sales activities, and order progress.
Prepare quotations and respond promptly to requests for service from partners and customers.
Serve as a key point of contact for partners and customers, addressing their needs and providing support to ensure satisfaction and mutual success.
Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
Foster a solution-focused culture within the team, aiming to meet and exceed customer expectations.
Continually improve sales processes to enhance efficiency and effectiveness.
Collaborate with internal teams to streamline operations and ensure seamless execution of sales initiatives.
Process orders in Netportal to ensure accurate and timely fulfillment.
Track and report on key performance metrics related to sales support activities.
Provide support to the Sales Team in their efforts to drive sales and achieve targets.

Join the awesome team and enjoy these benefits & perks:

WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client offers scalable and secure network and security solutions across Australia and New Zealand, including data and voice services, data center and cloud solutions, network design, and management. They partner with major carriers and provide advanced service portals for management.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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