Offer summary

Qualifications:

Minimum 2 years of ICT industry experience with similar responsibilities., Excellent written and verbal communication skills for technical and non-technical audiences., Exposure to technical concepts such as Networking, Compute, Storage, AV equipment, and Servers., Relevant tertiary qualifications and vendor certifications like CISCO or CompTIA are a plus..

Key responsibilities:

Serve as the first point of contact for incoming support tickets.

Assign support tickets to appropriate teams based on content and workload.

Perform initial client contact via phone to address support issues.

Coordinate a high volume of support tickets efficiently.

Job description

Salary: P40,000P50,000 (Monthly Package)

Schedule: Monday – Friday (06:00 AM 03:00 PM Manila Time)

What are we looking for?

Skills Required:

Excellent written and verbal communication skills, with the ability to communicate with technical and nontechnical audiences

Minimum 2 years ICT industry experience with similar responsibilities

Exposure to, and detailed understanding of technical concepts such as Networking, Compute, Storage, AV equipment, Servers, etc.

A methodical approach

Ability to coordinate a high volume of inbound support tickets

Nice to have:

Vendor certifications from one or more of the leading I.T. organisations, (CISCO, CompTIA)

Relevant tertiary qualifications

What will you do?

First point of contact for incoming support tickets.

Assigning support tickets to relevant teamsteam members based on ticket contents and current work schedule.

Performing initial client contact via phone.

Join the awesome team and enjoy these benefits & perks:

WFH

Medical, Dental Coverage and Life insurance from day 1 of employment

Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)

Competitive salary package and annual appraisal

Financial Assistance Program

Mandatory Government Benefits and 13th Month Pay

Regular Company Events, Work Life Balance, and Career growth opportunities

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ConnectOS is certified as a Great Place to Work and is a toprated Philippines employer of choice.
Were a leading provider of offshore talent for organizations worldwide and one of the fastestgrowing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.