IT Specialist

• Deliver quality products and services.
  
• Achieve the satisfaction of our internal and external clients.
  
• Encourage in our team the importance of training to grow professionally and personally through development plans.
  
• Comply with the applicable legal and regulatory requirements.
  
• Promote continuous improvement of the quality management system.
  

• You have 2+ years of experience in IT support and system administration.
  
• You are proficient in AD (Active Directory), Microsoft 365, Microsoft Azure, and Microsoft Windows.
  
• Spanish - Native or fully fluent.
  
• English - Native or fully fluent.
  

• Provide remote first- and second-level technical support to staff across the firm.
  
• Troubleshoot hardware, software, and network issues quickly and effectively.
  
• Manage and support Windows-based systems, Active Directory, and Office 365.
  
• Operate in a hybrid Azure environment, ensuring secure and reliable access.
  
• Maintain and update hardware and software inventory records.
  
• Collaborate with vendors and internal stakeholders to resolve technical issues.
  
• Ensure timely resolution of incidents and requests with clear documentation.
  
• Provide occasional after-hours support as needed for critical issues.
  

Requirements

• 2+ years of experience in IT support or system administration roles.
  
• Strong understanding of Windows OS, Active Directory, and Office 365.
  
• Experience with Azure or hybrid cloud environments.
  
• Excellent troubleshooting and problem-solving skills.
  
• Proficiency in Microsoft tools (Excel, Teams, Outlook, etc.).
  
• Strong communication and time management skills.
  
• Ability to work independently and prioritize tasks efficiently.
  
• Fluent in English.
  

Benefits

• We're certified as a Great Place to Work.
  
• Opportunities for advancement and growth.
  
• Paid time off.
  
• Formal education and certifications support.
  
• Benefits with partner companies.
  
• Referral program.
  
• Flexible working hours.