Offer summary

Qualifications:

Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related field., Fluency in both English and German., 8+ years of experience in a technical pre-sales, applications engineering, or customer support role, with at least 3 years in a leadership position., Strong knowledge of industry-specific technology, such as PCB design or embedded systems..

Key responsibilities:

Lead, mentor, and develop a team of FAEs to align with company goals and customer needs.

Define and implement strategies for technical consultation and proof-of-concept engagements with enterprise customers.

Collaborate with Sales, Product Management, and Engineering teams to provide tailored solutions based on customer requirements.

Maintain strong relationships with key enterprise customers to ensure satisfaction and long-term partnerships.

Job description

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

Constant innovation has created a transformative technology, unique in its space
More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the Role:

The Enterprise Field Applications Engineer (FAE) Manager is responsible for leading a team of FAEs who provide pre-sales and post-sales technical support to enterprise customers. This role requires a strategic thinker with strong leadership skills, deep technical expertise, and the ability to collaborate with cross-functional teams to drive customer success and revenue growth.

A Day in The Life of Our Enterprise Account Manager:

Lead, mentor, and develop a team of FAEs, ensuring alignment with company goals and customer needs.
Define and implement strategies to support enterprise customers through technical consultation, demonstrations, and proof-of-concept engagements.
Collaborate with Sales, Product Management, and Engineering teams to understand customer requirements and provide tailored solutions.
Drive technical enablement and training programs to enhance the capabilities of the FAE team.
Support the sales cycle by providing deep technical expertise, troubleshooting, and guidance on product applications.
Maintain strong relationships with key enterprise customers to ensure satisfaction and long-term partnerships.
Develop and track key performance metrics for the FAE team, ensuring continuous improvement and efficiency.
Stay updated on industry trends, emerging technologies, and competitive landscapes to provide insights and recommendations.
Ensure FAEs effectively communicate product roadmaps and provide feedback to internal stakeholders on customer needs.
Manage resource allocation and project prioritization to maximize impact and alignment with business objectives.

What You’ll Need For This Position:

Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related field.
Fluency in both English and German
8+ years of experience in a technical pre-sales, applications engineering, or customer support role, with at least 3 years in a leadership position.
Strong knowledge of [industry-specific technology, e.g., PCB design, embedded systems, semiconductors, etc.].
Proven ability to lead and develop high-performing technical teams.
Excellent communication, presentation, and interpersonal skills.
Experience working with enterprise customers and managing complex technical engagements.
Strong problem-solving skills and ability to work in a fast-paced environment.
Ability to travel as needed to support customers and team members.