Senior Customer Success Manager - Utilities

Department: Utilities Location: Denver Headquarters Compensation: $125,000 - $150,000 / year Description Project Canary is a technology company that offers an enterprise emissions data platform that helps companies identify, measure, understand, and act to reduce emissions across the energy value chain. Our mission is to “Measure It” – leveraging sophisticated software solutions to help companies improve and report on their emissions footprint. We do this by deploying high-fidelity sensors, ingesting data from various other technologies and sources, characterizing the accuracy of such emissions data, and implementing physics-based AI-powered models to identify leaks and quantify emissions. We are seeking a skilled and technically adept Customer Success Manager to join our team. In this role, you will serve as a strategic thought partner to our utility customers, combining deep product knowledge and industry experience with a commitment to exceptional service delivery. You will play a critical role in driving adoption, retention, and the success of the product, ensuring that customers realize measurable value. Leveraging your expertise in utility operations, SaaS solutions, and customer engagement best practices, you will proactively identify opportunities for optimization, lead technical conversations, and influence customer roadmaps to align with our product’s capabilities. Your efforts will directly contribute to maximizing customer satisfaction, accelerating expansion within clients, and expanding our footprint within the utility sector. Key Responsibilities Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives Lead pre-sales engagements, including conducting software demonstrations, developing preliminary site plans, coordinating field surveys, and delivering comprehensive readouts on preliminary findings for potential clients. Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software Create and execute customer success plans that align with clients' environmental and operational goals Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI Partner with Sales team on renewal and expansion opportunities within existing accounts Consistently deliver customer feedback internally to help drive product improvements and new feature development Develop and maintain expertise in utilities regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management – you will be the customer’s go-to person for this information Document all customer interactions and action items in Salesforce Skills, Knowledge And Expertise 5+ years of experience in customer success, project or account management, preferably in SaaS or environmental technology Experience managing enterprise-level client relationships and complex technical implementations Excellent implementation skills with ability to coordinate multiple stakeholders Strong data analysis, presentation skills, and ability to learn quickly Outstanding written and verbal communication abilities Experience with Salesforce and customer success tools Bachelor's degree in relevant field (Environmental Science, Engineering, Business, or related) Nice to haves: Experience in utilities, industrial monitoring, or environmental compliance Knowledge of continuous and periodic emissions monitoring systems Understanding of environmental regulations Benefits Remote/Hybrid work environment (If in Denver Metro Area, at least 3 days/week in Denver office) Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse 401K with company match (no vesting period) Opportunity for equity ownership Student loan assistance 4 weeks of PTO per year 11 paid Company Holidays 12 weeks of fully paid parental leave (gender neutral) including adoptions Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance Dog friendly office environment