Bachelor's degree in Business, Marketing, or a related field., Proven experience in customer success or account management, preferably in the utilities sector., Strong communication and interpersonal skills to build relationships with clients., Ability to analyze data and provide actionable insights for customer improvement..
Key responsibilities:
Manage a portfolio of utility clients to ensure their success and satisfaction.
Develop and implement strategies to enhance customer engagement and retention.
Conduct regular check-ins and meetings with clients to assess their needs and provide support.
Collaborate with internal teams to address customer issues and drive product improvements.
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Project Canary is a climate technology company that offers an enterprise emissions data platform that helps companies identify, measure, understand, and act to reduce emissions across the energy value chain. Given its outsized impact, the Company started with methane and has since expanded to other greenhouse gasses.
Project Canary’s mission is to Measure It — leveraging sophisticated software solutions to help companies improve and report on their emissions footprint. They do this by building high-fidelity sensors, ingesting data from various other technologies and sources, characterizing the accuracy of such emissions data, and deploying advanced physics-based AI-powered models to identify leaks and quantify emissions.
Department:
Utilities
Location:
Denver Headquarters
Compensation:
$125,000 - $150,000 / year
Description
Project Canary is a technology company that offers an enterprise emissions data platform that helps companies identify, measure, understand, and act to reduce emissions across the energy value chain. Our mission is to “Measure It” – leveraging sophisticated software solutions to help companies improve and report on their emissions footprint. We do this by deploying high-fidelity sensors, ingesting data from various other technologies and sources, characterizing the accuracy of such emissions data, and implementing physics-based AI-powered models to identify leaks and quantify emissions.
We are seeking a skilled and technically adept
Customer Success Manager
to join our team. In this role, you will serve as a strategic thought partner to our utility customers, combining deep product knowledge and industry experience with a commitment to exceptional service delivery. You will play a critical role in driving adoption, retention, and the success of the product, ensuring that customers realize measurable value. Leveraging your expertise in utility operations, SaaS solutions, and customer engagement best practices, you will proactively identify opportunities for optimization, lead technical conversations, and influence customer roadmaps to align with our product’s capabilities. Your efforts will directly contribute to maximizing customer satisfaction, accelerating expansion within clients, and expanding our footprint within the utility sector.
Key Responsibilities
Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives
Lead pre-sales engagements, including conducting software demonstrations, developing preliminary site plans, coordinating field surveys, and delivering comprehensive readouts on preliminary findings for potential clients.
Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software
Create and execute customer success plans that align with clients' environmental and operational goals
Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions
Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI
Partner with Sales team on renewal and expansion opportunities within existing accounts
Consistently deliver customer feedback internally to help drive product improvements and new feature development
Develop and maintain expertise in utilities regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management – you will be the customer’s go-to person for this information
Document all customer interactions and action items in Salesforce
Skills, Knowledge And Expertise
5+ years of experience in customer success, project or account management, preferably in SaaS or environmental technology
Experience managing enterprise-level client relationships and complex technical implementations
Excellent implementation skills with ability to coordinate multiple stakeholders
Strong data analysis, presentation skills, and ability to learn quickly
Outstanding written and verbal communication abilities
Experience with Salesforce and customer success tools
Bachelor's degree in relevant field (Environmental Science, Engineering, Business, or related)
Nice to haves:
Experience in utilities, industrial monitoring, or environmental compliance
Knowledge of continuous and periodic emissions monitoring systems
Understanding of environmental regulations
Benefits
Remote/Hybrid work environment (If in Denver Metro Area, at least 3 days/week in Denver office)
Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
401K with company match (no vesting period)
Opportunity for equity ownership
Student loan assistance
4 weeks of PTO per year
11 paid Company Holidays
12 weeks of fully paid parental leave (gender neutral) including adoptions
Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
Dog friendly office environment
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.