Offer summary

Qualifications:

Proficiency in Microsoft technologies including Windows Server, O365, and Active Directory., Experience with network switches, routers, and firewalls is highly desirable., Current Microsoft certifications and knowledge of ITIL are required., Strong communication skills for effective interaction with clients and team members..

Key responsibilities:

Serve as the first point of contact for resolving issues with third-party applications.

Manage user accounts and security settings in Office365 and SharePoint.

Administer networking tasks including router and switch management.

Monitor and maintain daily backups and troubleshoot general service issues.

Job description

Schedule: Monday – Friday (06:30 AM - 03:30 PM PHT)

What are we looking for?

Skills Required:

Microsoft - Windows Server, O365, Windows 10/111, Active Directory, VMWare and Virtualization support.
The ability to support network switches, routers and firewall (CISCO, HP and Draytek) is highly desirable
Current Microsoft certifications and working knowledge of ITIL
Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written
Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential

Nice to Have:

Experience with LAN and WAN networks would be an advantage
Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
Prior experience with an outsourced service delivery environment and consulting services.
Utilising our RMM tool ConnectWise Command for daily proactive maintenance tasks and monitoring of automated alert tickets
First point of contact for the resolution of issues with third party applications and liaising with third party software vendors

What will you do?

Users – Create/Change/Remove
Security and Group Policy changes
Networking – router and switch administration, connectivity and internet
Email – creation, settings and troubleshooting
Office365 – creating new accounts, users, settings and administration
SharePoint – Setting up OneDrive access on local computers, troubleshooting OneDrive issues, setting permissions to files/folders for users
Troubleshooting general issues surrounding unavailable services, printing, performance etc.
Enrolment into Microsoft Intune and associated devices to Azure and local domains
Monitoring and maintaining daily backups via Datto

Join the awesome team and enjoy these benefits & perks:

WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an IT solutions company that helps clients gain a competitive advantage. They partner with brands like Dell, HP, and Lenovo to offer comprehensive and cost-effective solutions. They have a nationwide network and offer services such as IT solutions design, equipment leasing and supply, and hardware/software installation and maintenance. They also provide consultation and technical support.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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