K12 Rostering Specialist at Framework

Job Description:

Job Title: K12 Edtech/Digital Solutions Rostering Consultant (Seasonal)

Location: Remote

Hours:

June - July/40 hours per week (M-F 8:30-5:30 PM)

August - September/40-50 hours/week

September - October/back down to 40 hours with some potential to flex

Type: W-2 hourly $32.50/hr

Day in the Life

Digital Solutions Rostering Consultants provide advanced (Tier 1 - 2 level) support to global customers utilizing education technology (EdTech) products. Reasons for contact range from answering basic functionality questions to complex setup, onboarding, and error resolution. This individual independently provides technical consultations and resolves technical problems. Occasional guidance and direction from other experienced support personnel may be required to complete tasks but this should be limited in frequency. Connecting to the mission is important - you will have the opportunity to make a difference every day for students and teachers around the world!

*Please apply only if you have K12 back-end SIS admin—experience with onboarding troubleshooting and rostering.

High-Level Summary and Realistic Preview of Job:

• Interact with customers through email, phone, and audio/video conferences
• Providing technical consultations around account creation, access to and use of various online resources/products
• Solving user account challenges for all online products
• Develop solutions for customer problems
• Proactively identify potential challenges with platforms and products and recommend solutions that will resolve them

What You Need to be Successful (Required to perform this role)

• Strong Customer Service skills
• Strong Written and Verbal Communication skills
• High level of technical aptitude, ideally within the EdTech space
• Ability to communicate effectively about technical solutions around rostering, and access (Single-Sign-on) with both non-technical and highly technical customers and colleagues (e.g., IT staff and data analysts). You will translate technical information into everyday language for those with less technical expertise
• Patience with technically challenged individuals
• Ability to quickly learn Internet based applications
• Familiarity with a range of operating systems including Windows, Mac OS X, Chromebooks, and iOS
• Proficiency with MS Outlook, MS Word, MS Excel, and MS Teams
• Experience using Salesforce
• High level of comfort navigating the Internet and conducting detailed searches for specific information
• Strong analytical and problem-solving skills
• Ability to multi-task
• Attention to detail

Must Have

• 1 year in a technical support desk position
• Backend experience with LMS's
• Familiarity with software in the EdTech industry, such as Learning Management Systems and Student Information Systems (Clever, Schoology, Google Classroom)
• Experience rostering/onboarding users into digital platforms and products
• Strong technical writing skills
• Advanced Microsoft Excel skills (formulas for data lookup, etc.)

How We Work (Competencies)

• Instills Trust
• Values Differences
• Nimble Learning
• Cultivates Innovation
• Connects With Courage
• Action Oriented

Physical Requirements

• Must be able to collaborate with customers and colleagues via conference calls and online meetings
• Will be in a stationary position for a considerable time (sitting and/or standing)

Education:

• Associate (Required), Bachelors (Preferred)

Shift availability:

• Day Shift (Required)* Must be fully available standard business hours

Work Location: Remote