Tus tareas
Do you love working with customers and managing key projects?
We’re continuing to expand our team!
We are looking for a new Customer Success Specialist to join us, based in Brazil.
As part of the Go-To-Market and Customer Success team, and to support Veridas' customers, your responsibilities will include:
Customer support in all its aspects, conducting regular follow-up meetings and participating in initial meetings with potential clients.
Managing project launches: delivering cloud credentials, software, licenses, and hardware to clients.
Providing guidance and advice to clients on their integration processes, collaborating with Veridas' various technology teams.
Working closely with the sales team to identify any opportunities for upselling to Veridas customers.
Monitoring production, generating reports and KPIs, and updating clients on the delivery of our services.
Service Desk: managing the support desk for external customers, reviewing issues until they are fully resolved.
Preparing technical status reports for accounts and presenting findings in internal or external meetings.
Identifying expansion opportunities (upsell/cross-sell) and working with Sales to propose new use cases and increase the account’s recurring business.
Tracking key usage metrics, identifying opportunities for improvement, and reducing churn.
