XTN-63F5397 | CUSTOMER SERVICE ASSISTANT - ONLINE

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Previous customer service experience preferred, Strong communication and problem-solving skills, Confident using computers, online systems, and chat tools, Friendly, patient, and professional attitude..

Key responsibilities:

  • Respond promptly to customer emails, phone calls, online chats, and messages
  • Assist with order tracking, product information, returns, and general queries
  • Provide friendly, helpful, and accurate support
  • Work closely with the wider customer service and eCommerce teams.

KMC Solutions logo
KMC Solutions Real Estate Management & Development Large https://kmc.solutions/
1001 - 5000 Employees
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Job description

We’re looking for a friendly and reliable Customer Service Assistant to support our online customers. You’ll be the first point of contact for email, phone, chat, and social media messages—helping customers with product questions, order updates, returns, and general enquiries.

  • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Respond promptly to customer emails, phone calls, online chats, and messages
  • Assist with order tracking, product info, returns, and general queries
  • Provide friendly, helpful, and accurate support
  • Work closely with the wider customer service and eCommerce teams
  • Previous customer service experience preferred
  • Strong communication and problem-solving skills
  • Confident using computers, online systems, and chat tools
  • Friendly, patient, and professional attitude

Required profile

Experience

Industry :
Real Estate Management & Development
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Product KnowledgeE-CommercePackage Delivery

Other Skills

  • Customer Service
  • Professionalism
  • Communication
  • Patience
  • Computer Literacy
  • Problem Solving
Are you interested?

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