Offer summary

Qualifications:

Strong communication skills, both written and spoken., Experience in a similar remote service desk or technical support role., Proficiency in assisting users through problem-solving steps., Ability to work independently in a remote environment..

Key responsibilities:

Provide technical support to users experiencing computer-related issues.

Receive and manage phone calls and emails from users with technical problems.

Escalate issues following defined procedures and document tickets accurately.

Maintain adherence to established quality standards while multitasking.

Established in 1992, PSI (Proteam Solutions Inc) has grown from a one man start up to a multi-million dollar IT Consulting, Workforce Solutions and Enterprise Resource Solutions firm providing senior-level consulting and talent management solutions to both the Private and Public Sector. We partner with our clients to address their most complex business challenges. Our extensive industry-leading expertise enable us to work collaboratively with our clients to plan, develop, and deliver innovative and integrated solutions. We untangle some of the most complex problems that our clients face. We get better outcomes because we take a more integrated approach to every engagement – addressing the underlying people, processes, as well as technology issues that can make or break a new solution. Our objective is always to deliver measurable return on investment (ROI) and positive business impact for our clients on every engagement. We evaluate opportunities and develop solutions that generate maximum effect with strong, sustainable gains in business performance, productivity, cost management, and customer satisfaction. We look beyond the obvious… To tackle the tough issues. Drive growth. Manage change. Get stuff done. It's our strategy. And it works. Services: • Enterprise Insight Management (EIM) • Enterprise Architecture • Mobility • Business Intelligence and Analytics • IT Infrastructure • Talent Augmentation • Workforce Solutions

Job description

We are seeking a dedicated and skilled individual to join our team in a remote service desk role. This position requires the ability to provide technical support to users experiencing a variety of computer-related issues. The ideal candidate will have strong communication skills and the ability to work independently in a remote environment.

Required Skills

Ability to provide own laptop/computer, USB headset, and a consistent internet connection.
Ability to maintain a dedicated workspace at home, free from distractions.
Experience in receiving and managing phone calls and emails from users with technical issues.
Ability to escalate issues following defined procedures.
Proficiency in assisting users through problem-solving steps.
Experience using tools and resources to research and resolve technical problems.
Capability to provide accurate information to end users promptly.
Strong multitasking skills while interacting with customers and documenting tickets.
Adherence to established quality standards.
Ability to work effectively in a team environment.
Strong communication skills, both written and spoken.

Desired Skills

Experience in a similar remote service desk or technical support role.
Familiarity with a variety of computer software and technical troubleshooting techniques.
Proven ability to complete assigned tasks efficiently and effectively.

Required profile