Voice of the Employee Program Advisor (Remote)

MJK Connections has partnered with Member Loyalty group on this exciting new role!

At Member Loyalty Group, our business revolves around our clients. Our goal is not just to provide superior employee loyalty programs, but also a world-class client experience.

The Voice of the Employee Program Advisor is responsible for guiding clients through the implementation of the Member Loyalty Group Voice of the Employee program, overseeing the development, rollout, measurement, and improvement of employee experience programs. The role involves advising clients, applying best practices, ensuring effective implementation, monitoring progress, and adjusting based on feedback. Additionally, the advisor works closely with credit union teams to understand their needs, provide training, and troubleshoot issues during implementation. A critical element of this role is the ability to present and communicate clearly and effectively. The candidate must also have strong organizational skills, with the ability to prioritize and manage multiple tasks simultaneously. The advisor collaborates with cross-functional credit union teams to ensure seamless program delivery, continuous improvement, and alignment with organizational goals and culture.

PRIMARY RESPONSIBILITIES:

Client Onboarding Management:

o Establish a trusted advisor relationship to ensure clients overall satisfaction

o Conducts regular meetings with client program teams to ensure adherence to project plan and milestones.

o Convey essential information with authority and confidence.

o Develop and refine onboarding materials and processes, fostering a positive first impression of the organization.

o Maintain positive relationships with clients and ensure their needs are met throughout the implementation process.

Client Retention & Growth:

o Help clients achieve their desired outcomes, aiming to increase satisfaction and retention rates.

o Stay up to date with product features, industry trends, and best practices to provide value to clients.

o Contribute to the development of processes, resources, and tools that enhance the client experience.

o Lead and facilitate roundtable discussions with employees on various engagement topics.

o Stay up to date on employee engagement trends and provide insights to leadership.

Continued Client Consultation & Requirements Gathering:

o Provides leadership, coaching, and guidance to client in the areas of employee feedback processes and best practices.

o Translates client needs and requirements into required forms/tools necessary to facilitate buildout of program.

Presentations & Client Engagement:

o Prepare and deliver clear, compelling presentations to clients, demonstrating the value and impact of products or services; in-person and virtually.

o Present data insights, product updates, and performance reviews in a professional, engaging manner.

o Tailor presentations to address the unique needs and goals of individual clients, ensuring effective communication and understanding.

Internal Collaboration & Communication:

o Collaborate with sales, development, and technical teams to ensure alignment across departments.

o Organize, create, and assist with supporting documentation for all employee program experiences being implemented.

o Communication of additional survey program status updates (launch confirmations, participation rate updates, reporting timelines, etc.).

o Assist in additional client and/or program support activities as assigned.

QUALIFICATIONS:

• Bachelors degree in Human Resources, Organizational Development, Business Administration, or related field.
• 2+ years of experience in HR, employee engagement, or related roles with a focus on program implementation.
• Proven track record of successfully implementing and managing employee experience programs.
• Strong communication, presentation, and interpersonal skills with the ability to influence and collaborate across all levels.
• Experience using employee feedback tools, HRIS systems, and data analysis platforms.

DESIRED SKILLS:

• Creative problem-solving and the ability to translate feedback into actionable initiatives.
• Strong project management skills, including the ability to oversee multiple programs simultaneously.
• Proficiency in HR software and tools (e.g., LMS, survey platforms, employee engagement tools).
• Have a solid understanding of software programs including but not limited to Microsoft Office Suite, Project Management tools, video meeting tools (Zoom, Teams, etc.)
• Must have a professional demeanor, positive attitude, patience, flexibility and a desire to provide exceptional service to internal and external partners
• Exhibit a proactive approach to fostering positive relationships and creating a supportive environment