With minimal supervision, participates in the design, engineering, development, testing, operation, and maintenance of endpoint devices (laptop, workstation, mobile) and their corresponding management services in a global enterprise environment. A desired candidate will be able to define problems to solve in order to improve the security and usability of Client endpoint devices within established guidelines.
Essential Job Responsibilities
The engineer for this role will be responsible for providing technical support of MacOS endpoints and management of Client Engineering services to include but not limited: Jamf, Intune, Apple Business Manager, Code42 CrashPlan, Carbon Black Defense, MacOS operating systems and all supporting technologies. The engineer will be accountable for:
• Design and support of automated device provisioning services, primarily Jamf/Apple Automated Device Enrollment.
• Packaging of 3rd party and native MacOS software for deployment to endpoints in new, upgrade, and patch scenarios.
• Configuration and deployment of MacOS policies, scripts, and MDM profiles to endpoints in accordance with all Information Security standards.
• Performing or coordinating endpoint management service installations, upgrades, and maintenance.
• Monitoring of all endpoint deployments to ensure quality and SLA compliance.
• Taking ownership of escalated incidents from helpdesk personnel for Client Engineering services to include advanced troubleshooting and resolution of complex issues on MacOS endpoints.
• Monitoring and response to all incident and request tickets coming into the Client Engineering queue.
• Creating and maintaining detailed end-user documentation, systems architecture diagrams, process flows, and reporting for Client Engineering managed systems.
Qualifications/Requirements
• 5+ years of experience administering, configuring, and performing advanced troubleshooting of modern Apple devices in an enterprise environment.
• 3+ years of experience administering multiple endpoint management technologies including but not limited to: Jamf, Intune or comparable MDM product, Azure AD/Active Directory.
• 1-3 years of scripting experience – shell, Python, Ruby, or any scripting language used to automate, configure, administer or secure an Apple environment.
• Basic knowledge of REST APIs – how to authenticate, query, and script automation tasks against them.
• Experience working on multiple projects and comfort meeting aggressive deadlines in a fast-paced environment.
• Strong written and oral communication skills, ability to communicate complex technical concepts to peers and management.
• Ability to think logically and analyze application and business process requirements.
• Experience in a user-focused technical-support environment.
• Self-driven and be able to work independently with minimal supervision.
• Bachelor's degree in information technology, computer science, or equivalent combination of education and experience.
