Offer summary

Qualifications:

Fluency in German (both spoken and written) is required; knowledge of English is a plus., Strong communication and interpersonal skills are essential., Previous experience in customer service, particularly in the home appliances sector, is preferred., Proficiency in troubleshooting and problem-solving is necessary..

Key responsabilities:

Provide outstanding customer support via phone, email, and chat in German for home appliances.

Assist customers with inquiries related to product features, troubleshooting, and warranty information.

Efficiently resolve customer complaints and provide appropriate solutions.

Document customer interactions accurately for quality control and service improvement.

Job description

Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a German Speaking Customer Support representative for our Home Appliances Department. In this role, you will be providing exceptional support and assistance to our German-speaking customers regarding their home appliance inquiries. Your expertise in customer service combined with a passion for home appliances will ensure that our clients receive timely and accurate information. If you are fluent in German and have experience in customer support, we invite you to bring your skills to our dedicated team!

Responsibilities

Provide outstanding customer support via phone, email, and chat in German for home appliances.
Assist customers with inquiries related to product features, troubleshooting, and warranty information.
Efficiently resolve customer complaints and provide appropriate solutions.
Educate customers on product usage and maintenance to enhance their experience.
Document customer interactions accurately for quality control and service improvement.
Collaborate with internal teams to ensure effective resolution of customer queries.

Requirements

Fluency in German (both spoken and written) is required; knowledge of English is a plus.
Strong communication and interpersonal skills.
Previous experience in customer service, particularly in the home appliances sector, is preferred.
Proficiency in troubleshooting and problem-solving.
Ability to work in a fast-paced environment and manage multiple inquiries.
Positive attitude with a focus on delivering excellent customer satisfaction.
Familiarity with customer service software is a plus.

Benefits