Account Manager - Health Spending Accounts (Work Remotely Anywhere in the U.S.)

At Businessolver we take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that relies on our support. We provide industry-leading Benefit Administration solutions fueled by innovative, driven and highly talented employees.

The Account Manager, Consumer Accounts, has a strong client management background, and will serve as the day-to-day point of contact for our clients regarding our Health Spending Account solutions. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service, we would like to hear from you!

The Gig:

• Responsible for building relationships with new clients and maintaining strong relationships with existing ones.
• Serve as a point of contact for our clients and our internal teams, making sure we fulfill all customer requests.
• Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team.
• Drive continual improvement of the delivery of services from all teams, ensuring a cohesive, high-quality
• Manage and facilitate client calls and new client administrator training.
• Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity.
• Take a consultative approach to communication – giving the clients insight into activity in the market that may potentially impact their business – while providing solutions related to our platform.
• Research and resolve issues
• Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations.
• When it comes down to it, make them love us…a lot!

What you need to make the cut:

• Bachelor's degree (or equivalent) in management or communication
• 5+ years’ experience working with clients and building relationships with direct experience within the consumer accounts administration (spending accounts) industry.
• Must have strong understanding of consumer spending account administration and the impact it has on the industry...e., Health Spending Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization.
• Ability to lead client meetings, deliver presentations, and establish
• Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team
• Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer.
• Ability to maintain grace under pressure – especially during the busy season...the ability to bring order out of creative chaos during a compressed, high-pressure period.
• You must be a resourceful and creative problem solver – constructively working with team members to find solutions.
• Tech savvy – must have a comfort level with learning recent technology and being able to communicate effectively when discussing with clients.
• Availability to travel up to 15%

The pay range for this position is 55K to 87K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to participate in the annual bonus incentive plan.