Relationship Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Relationship Manager do? As a Relationship Manager at Fiserv, you will play a critical role in leading the overall business relationship with a portfolio of clients. Acting as the primary contact for clients' executive and senior-level managers, you will manage and grow these relationships strategically and consultatively. Your responsibility is to create customer loyalty, increase revenues, and ensure client satisfaction and retention by leveraging Fiserv solutions.

What you will do:

• Serve as the primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations.
• Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales subject matter experts (SMEs).
• Maintain day-to-day operations for assigned client portfolio.
• Retain customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.
• Maintain industry and product knowledge, and understand customers' needs and concerns while promoting a positive company image.
• Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction under limited direction.

What you will need to have:

• Minimum 6 years of experience in the Financial Services or Banking industry.
• Proven ability to interface with senior management or executives with minimal supervision and direction.
• High school diploma or equivalent, with a Bachelor's degree in Finance, Business Administration, or related discipline preferred; or an equivalent combination of education, work, and/or military experience.
• Knowledge of business operations in the financial/technology industry.
• Excellent interpersonal skills, including written and verbal communications and group presentation skills.
• Ability to travel up to 60%.

What would be great to have:

• Experience managing and growing relationships with large/complex organizations.
• Experience in sales and negotiating techniques.
• Knowledge of Fiserv systems, including Salesforce or similar eCRM tools.
• Fundamental knowledge of computer systems, including host-based systems and financial data processing systems.
• Ability to train others in technical expertise as needed.

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.