Offer summary

Qualifications:

At least 2-3 years of experience as a Quality Analyst for a Sales team., Excellent verbal and written communication skills are essential., Candidates should demonstrate a go-getter attitude and a commitment to process improvement., A laptop and high-speed internet connection are required for remote work..

Key responsabilities:

Audit calls and sales processes, providing feedback on areas for improvement and strengths.

Coach the sales force and offer constructive feedback on their performance.

Conduct regular briefings and call listening sessions to facilitate improvement activities.

Drive projects aimed at process improvements and conduct detailed audits and call calibrations.

At 21K School, we believe that every child deserves an education that’s made just for them. We know that no two children are the same, and that’s why we offer a personalized, flexible learning journey that allows your child to explore their interests, develop new skills, and grow at their own pace. Whether your child is studying under the Indian or British Pathway, our online school provides a learning environment that adapts to their needs. With interactive, real-time classes and the option to learn on-demand, your child gets the freedom to learn in a way that works for them. More than just academics, we focus on building essential life skills like problem-solving, creativity, and leadership—helping your child prepare not just for exams, but for life. At 21K, your child will be part of a supportive, global community, connecting with peers from across the world and learning in a way that’s both exciting and meaningful. Our facilitators provide one-on-one attention, ensuring that every child receives the guidance and encouragement they need to thrive. Your child’s path is their own—and we’re here to help them find it. Let’s help your child discover their path to success!

Job description

This is a remote position.

The ideal candidate will be comfortable meeting new people frequently and have the ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates. Additionally, they should be committed to both meeting and exceeding assigned quotas.
This profile requires candidates to work from home and must have their own laptop and high-speed internet. The candidate must be motivated to grow with the company and work with an entrepreneurial mindset considering a start-up work culture.

Quality Analyst - Sales Responsibilities:

Audit calls & sales processes and provide feedback on areas of improvements and strength.
Coach Sales force and give constructive feedback on timely performance.
Take up improvement activities through Regular Briefings & Call listening sessions.
Help the new hires speed up the learning curve, periodically conduct audits of new hires.
Conduct Call Calibrations, detailed process audits & RCA; thorough understanding of QA Reporting
Drive projects undertaken for process improvements.