Scheduler

• *Scheduling new and existing clients
• *Communicating with clients and/or their authorized family members, caregivers, affiliated institutions such as Veterans Affairs (known as the VA) and PACE, and the admin team including RNs
• *Management of client care needs
• *"Cleaning shifts" for invoicing and payroll, including reading care notes and ensuring task lists are properly completed
• *Management of caregivers which may include teaching and reminding staff of policies and procedures, advising, disciplinary actions, and submitting worker's compensation forms
• *Documenting and updating the call log on all schedule changes and requests, recording pertinent conversations, approving/declining time off requests, changes to client status and care needs, changes to caregiver availability, incidents, evaluations, and interruptions of services (such as a hospital stay)
• *Caregiver evaluations and pay rate increases

Requirements

Hard and soft skills:

The scheduler will need to have a working knowledge of the following software as well as be able and willing to adapt and learn if the software changes: Axiscare - scheduling and chat communication software. Vonage - communication software, text, voice, admin group chats and voicemails.. Viventium payroll processing and paid/unpaid time off request software. Google C suite (Docs, Sheets, Drive etc.) We update and use an availability spreadsheet in Google Sheets Gmail- email, and access to C suite

Soft skills:

• *Responsible

• *Proactive *High mark in critical thinking
• *People management *Able to work with light supervision