Offer summary

Qualifications:

Native Spanish speaker, Proven track record in a client-facing role, preferably in onboarding or implementation, Exceptional communication skills with the ability to influence diverse audiences, Proficiency in project management tools and CRM systems, with Salesforce experience being a plus..

Key responsabilities:

Drive successful customer onboarding by guiding clients through the RepeatMD journey

Craft personalized experiences that align with each client's business goals

Empower clients through engaging training sessions to become RepeatMD power users

Collaborate with cross-functional teams to enhance the onboarding process based on client feedback.

Job description

Our Story:

Unlocking the Ageless Revolution for Patients and Practices:

With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.

Fresh off our Series A, we're expanding into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.

We are looking for those who are passionate to join our mission!

About The Role:

Overview:

Are you passionate about making a difference and helping businesses thrive? As an Onboarding Specialist at RepeatMD, you'll be at the heart of a dynamic team, working collaboratively to drive success for over 2000 customers. Your role will be crucial in helping our clients achieve exceptional performance through our innovative mobile app, directly impacting RepeatMD’s growth and success.

About You:

You thrive on taking ownership of your work, take pride in your accomplishments, and are driven by the belief that you can positively influence the lives of our customers. You are an individual with a proven track record in managing customers at rapidly growing tech companies & a team player who believes in collective success.

If you are eager to contribute to a winning team and help others achieve their best, we invite you to apply for this exciting opportunity at RepeatMD. Join us and be a part of a journey where your skills and dedication will make a real difference!

What you will own:

Driving successful customer onboarding by becoming their trusted advisor, guiding them through the RepeatMD journey with expertise and empathy
Crafting personalized RepeatMD experiences that align with each client's unique business goals and vision
Empowering clients through engaging, screen-sharing training sessions that transform them into RepeatMD power users
Unleashing client potential by designing rewards, offers, packages, and memberships that drive customer engagement and loyalty
Provide strategic insights on leveraging the RepeatMD app to fuel business growth and stay ahead in the competitive medical aesthetics + wellness industry
Champion client success stories, accelerating their Time to Value and fostering long-term partnerships
Collaborate with cross-functional teams to continually enhance the onboarding process and product features based on client feedback

Requirements:

Native Spanish speaker
Proven track record in a client-facing role, preferably in onboarding or implementation
Sharp business acumen with the ability to quickly grasp and articulate the strategic drivers of diverse medical aesthetic practices
Exceptional communication skills with the ability to captivate and influence audiences at all levels, from front-desk staff to practice owners
Demonstrated ability to navigate challenging client situations with grace, turning potential obstacles into opportunities for stronger relationships
Self-starter mentality with a knack for creative problem-solving and a drive to exceed expectations
Collaborative team player who thrives in a fast-paced, high-growth environment and adapts quickly to change
Natural ability to connect with a wide range of personalities, fostering positive relationships both internally and externally
Passion for empowering small business owners and contributing to their success in the medical aesthetics industry
Proficiency in project management tools and CRM systems (experience with Salesforce is a plus)

We offer competitive compensation, comprehensive benefits, and the opportunity to work with a talented and passionate team that is dedicated to transforming the medical aesthetics industry. If you are a self-starter with a passion for helping clients succeed, we encourage you to apply for this exciting opportunity. The total compensation for this position in the United States is $60,000 - $68,000 base salary.

What we offer:

Employee Bonus Plan
Medical, Dental, Vision, and 401k through Justworks
Stock options
Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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