Offer summary

Qualifications:

Extensive experience in leading service delivery strategy and managing P&L., Experience in handling global teams and championing significant projects., Strong ability to develop lasting customer relationships and mentor teams., Strategic thinker with advanced analytical and negotiation skills..

Key responsabilities:

Lead service delivery strategy to meet key metrics and drive profitability.

Manage client communication and relationships, ensuring effective planning and monitoring.

Direct client operational strategy and oversee capacity planning for resource groups.

Lead client projects and initiatives, ensuring adherence to contractual requirements.

Job description

Job Title:

Senior Manager, Global Service Delivery

Job Description

Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needs
Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives
Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)
Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance
Directs and manages all components of capacity planning inclusive of resource groups
Owns success of the financial performance of client programs
Directs and oversees client invoicing to ensure accuracy
Leads client projects and initiatives to enhance program performance
Negotiates as a core team member in the delivery of our contractual obligations
Creation and execution of quarterly business reviews and executive review
Provides significant input on budgets, financial analysis and pricing models

Candidate Profile

Extensive experience leading service delivery strategy
Experience handling global teams
Experience managing P&L
Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
Demonstrated ability to lead and mentor team on developing lasting customer relationships
Extensive understanding of the organization's business operations and industry.
Advanced ability to comprehend, analyze, and interpret
Strategic thinker with demonstrated ability to influence
Demonstrated ability to find win-win outcomes in negotiation

Location:

PHL Work-at-Home

Language Requirements:

Time Type:

Full time

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