CRM Manager (US Retail, WFH)

Schedule: 8:00 PM to 5:00 AM Manila time

What are we looking for?

Skills Required:

• CRM Management – 5 to 7 years proficiency in using CRM platforms (e.g., Salesforce, HubSpot, Klaviyo).
• Email Marketing – Experience in creating and optimizing email campaigns for engagement and retention.
• Data Analysis – Ability to interpret customer data and campaign performance metrics.
• Marketing Automation – Knowledge of automation tools to streamline customer communications.
• Project Management – Strong organizational skills to manage multiple campaigns and initiatives.

Nice to have:

• Project Management – Strong organizational skills to manage multiple campaigns and initiatives.
• Familiarity with customer segmentation and personalization strategies
• Knowledge of B2B and B2C marketing strategies.
• Graphic design skills using Canva or Adobe Creative Suite
• Understanding of loyalty programs and customer referral initiatives.

What will you do?

• Develop and execute segmented marketing campaigns using CRM/CDP platforms to enhance customer engagement and retention.
• Analyze customer data to identify trends, refine marketing strategies, and personalize customer journeys.
• Create and implement email and SMS retargeting campaigns tailored to B2B and B2C customer segments.
• Manage CRM platform operations, ensuring data accuracy, seamless integration, and effective campaign execution.
• Collaborate with sales, merchandising, and operations teams to align marketing efforts with business objectives.
• Track and measure campaign performance, optimizing strategies based on key metrics like open rates and conversions.
• Conduct multivariate testing to improve content, segmentation, and overall campaign effectiveness.
• Identify and implement automation and AI-driven solutions to streamline marketing operations and customer engagement.
• Oversee customer engagement programs, including referral initiatives and B2B outreach efforts.
• Partner with external CRM platform teams and agencies to enhance system capabilities and campaign performance.

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is the #1 selling furniture brand in North America! They we’re committed to making beautiful home furnishings affordable. They became the top furniture brand in the world based on one simple, but powerful idea: to give you more value for your money.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.