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Operations Administrator for a Technology Company in Australia (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Strong organizational skills and attention to detail., Excellent communication skills, both verbal and written., Experience in order processing and inventory management., Ability to work independently and manage multiple tasks effectively..

Key responsabilities:

  • Process client orders and ensure accuracy of order details.
  • Liaise with stakeholders to confirm order availability and delivery schedules.
  • Maintain records of customer orders and fulfillment activities.
  • Perform basic reporting and update workflow documentation as needed.

Virtual Coworker logo
Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
See all jobs

Job description

Processing client orders by adding item numbers to the inventory system, contacting vendors, suppliers, and contractors to confirm availability of services and goods in accordance with the order.
• Reviewing order details to ensure accuracy, such as pricing, quantity, description, and shipping information.
• Liaising proactively with internal and external stakeholders to ensure orders are processed accurately and delivery occurs as per the agreed schedule.
• Where required, contacting clients to confirm order details and shipping information, as well as responding to customer inquiries about orders.
• Communicating with clients regarding order status and resolution of problems or issues. Where items are out of stock or may be subject to extended delivery times, contacting the client together with the Company salesperson to manage the change in schedule.
• Maintaining records of customer orders and fulfillment activities such as shipping and invoicing. Updating customer records with new contact information if they change phones or email addresses.
• Perform basic reporting, update workflow documentation and update forecasts for goods with the head of Operations and Engineering and the broader field operations team.
• Proactively plan, manage, coordinate, track, run and undertake assigned tasks.
• Forecast expected labour requirements for projects at hand. Coordinate and supervise subcontractors on site.
• Ensure that materials and equipment received are what were ordered, both in terms of quality and quantity.
• Employ a good phone manner and proactively foster positive working relationships with key clients, suppliers, and subcontractors.
• Maintain any paperwork, records for suppliers, clients and subcontractors in accordance with Company procedures.
• Maintain and keep time sheets up to date.
• Perform general office duties as required.
• Conduct thorough checking and self-checking of works, information and/or documentation.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate and promote Company Policies and Procedures, including Work Health and Safety (WHS) requirements.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Order ManagementCustomer Relationship ManagementInventory Management

Other Skills

  • Problem Reporting
  • Time Management
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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