Customer Service Representative (seasonal, part-time)

Overview:

Join the team at American Collectors Insurance, where passion meets protection!

We are looking for seasonal, part-time Customer Service Representatives (CSR) to join our underwriting department.

Part-time CSRs work alongside the team in our Customer Care Center. They are the first point of contact for all existing customers utilizing our call center for support. We expect them to provide the best possible customer service while maintaining company standards. 

This is a 100% virtual, work from home opportunity. You will need a private workspace and a reliable internet connection. Training is paid and equipment is provided. 

In this role you will:

• Address client needs and concerns via phone and email
• Answer back-to-back inbound calls
• Make outbound calls as needed
• Establish customer relationships and follow up with customers
• Provide prompt, accurate and friendly customer service
• Service can include responding to inquiries regarding payments, policy changes, cancellations and others as assigned 

About the company:  American Collectors Insurance has been specializing in collector car insurance policies since 1976. An industry leader with an A+ service rating, we offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value.

As part of NSM Insurance Group, American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary – apply now!

Compensation: $18/hr

Job Type: temporary/seasonal, part-time (estimated need is April through September) 

Benefits: this role is not eligible for benefits 

Schedule: 20-hour work week, 10am-2pm EST Monday to Friday

Key Responsibilities

• Delight our customers with superior customer service
• Service existing customers with payments, policy changes, etc. which do not require additional underwriting support
• Cancel and Non-renew policies according to procedures
• Performs other duties as assigned

Required Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Proficiency with Microsoft applications

Desired Qualifications

• Prior customer service experience
• Prior call center experience