Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

The Senior Risk and Underwriting Specialist is a key member of the Payment Operations Team. They will be responsible for assisting with the collaboration of representing our department with cross functional aspects and responsibilities to ensure that Entrata is compliant with all rules and regulations. They must be able to multi-task and shift responsibilities as special projects and assistance is needed. They can also perform all job functions and responsibilities of the Risk and Underwriting Specialist.

For this role, we are only hiring in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, Florida.

Responsibilities will include:

Create and maintain the department’s underwriting’s policy to ensure compliance with FinCEN guidelines and processing partner’s requirements.

Underwrite new clients and perform annual underwriting reviews on existing clients.

Create and maintain client-facing underwriting materials (underwriting guide, merchant change request forms)

Train team members in all underwriting aspects: common business structures and entity types, interpreting financial statements, reading business tax returns, interpreting internal screening tools.

Resolve escalated underwriting issues by reviewing submitted documentation, organizing client calls and collaborating with our legal department.

Design and prepare data-driven financial reports to approve clients for accelerated settlements and payment limit amount increases.

Oversee the creation, updates, and internal auditing of merchant accounts and merchant fee schedules for Entrata’s full client portfolio.

Oversee the collection of delinquent merchant fees.

Lead the annual 1099K (income reporting) filing process to the IRS for all contracted properties.

Resolve tax information discrepancies for all clients and sub-merchants.

Lead, perform or assist with internal audits and compliance audits from processing partners

Assist with daily confirmation of bank settlement files.

Create and periodically review Standards Operating Procedures for all functions of the team

Resolve merchant and payment related questions from internal and external clients.

Research and resolve escalated issues at any level of the payment processing chain: end user, clients, sub-merchants, admin system and processing partners.

Ensure the team’s compliance with all SLA times for all incoming requests.

Learn Entrata’s database system and design SQL queries to fulfill custom data retrieval requests from external and internal clients.

Design custom data reports to be used for risk and operations functions across the department.

Explore Entrata’s databases to find discrepancies and resolve data transfer issues.

Identify automation opportunities and design automation solutions by creating macros/scripts using VisualBasic and google scripts.

Act as a liaison between payment operations and all other departments involved with ResidentPay (product management, legal/contracts, finance, engineering and data analytics) to resolve current challenges and identify/capitalize on opportunities to advance the ResidentPay product.

Delegates, mentors, trains and motivates the team

Assists the VP of Payment Program Management in special assignments and projects such as AML research, building learning materials/guides, collecting Key Indicators data, etc.

Maintain current knowledge of industry trends and potential impacts to the company.

Minimum Qualifications

3 – 5 years’ experience in Payments Industry

Underwriting experience with an emphasis in Payment Processing (domestic and international preferred)

Understand the risk associated with payment processing

Strong attention to detail, and ability to make decisions

Solid understanding of credit reports, and a variety of financial documents such as tax returns

Ability to write, follow and enforce standard operating procedures and policies

Knowledge of Microsoft Office and Google Suite

Strong written and verbal communication skills

Excellent work ethic with the ability to manage time effectively

Demonstrate great interpersonal skills

Maintain friendly and effective relationships with merchants and coworkers

Willing to take on new roles, assignments and responsibilities as the department grows

Able to take direction and initiative with minimal supervision

Preferred Qualifications

Proficient knowledge of SQL

Proficient knowledge of Microsoft Office and Google Suite

ACAMS certification

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

Senior Risk & Underwriting Specialist

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