Offer summary

Qualifications:

Native level of Polish language, Good level of English, 2+ years in a similar position, High school diploma or higher with relevant work experience..

Key responsabilities:

Make outbound calls to small and medium businesses to assess shipping needs.

Document customer interactions and maintain accurate records.

Deliver on key performance indicators and maintain quality conversations.

Establish and maintain professional relationships with clients and team members.

Job description

We are looking for a Sales Associate to join our new project with a world-leading corporation - a provider of transportation, e-commerce, and business services.

You will be responsible for making outbound calls for small to medium businesses that have shipped items in the past. Your call will be to learn about shipping, uncovering opportunities, and qualifying shipping needs to see if a business account would provide them value and if so, setting that up for them.

Mode of work: Remote

For candidates located in Bulgaria.

Job Functions

Exercise exceptional communication skills both verbal and written
Conduct outbound calls
Research and resolve issues, within the scope of responsibility
Obtain, enter, and verify customer information in designated systems
Document customer notes with clear, concise explanations in a timely, and accurate manner
Maintain excellent program knowledge
Maintain quality conversations that meet client's standards
Delivering on key performance indicators required by client
Exercise exceptional customer service skills
Maintain strict confidentiality of information provided by customers or data accessed within assigned systems
Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Escalate to the supervisor any situation outside the employee’s control that could adversely impact the services being provided

Profile:

Native level of POLISH language
Good level of ENGLISH
2+ years in a similar position
Experienced in Lead Generation, B2B outbound calls
Holding a high school, BA or an equivalent / higher education diploma and relevant work experience
Ambitious and proactive with a demonstrated ability to reach and exceed targets
Confident and pleasant phone & email communication skills
Interested in working in an international and dynamic sales team

We offer: