Offer summary

Qualifications:

Proven experience in Customer Success, Account Management, or Client Services within a SaaS or fintech environment., Strong knowledge of capital markets, trade surveillance, and regulatory compliance is preferred., Excellent interpersonal and communication skills to engage with stakeholders at all levels., Analytical mindset with experience using data-driven insights to enhance customer engagement..

Key responsabilities:

Act as the primary point of contact for customers to drive satisfaction and retention.

Guide clients through onboarding and implementation of the Validus platform.

Conduct regular check-ins and business reviews to ensure continued engagement and product utilization.

Collaborate with internal teams to escalate customer feedback and drive product improvements.

Job description

Company Overview

Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense. Its powerful, award-winning Validus platform is easy to deploy, customize and operate across equities, options, futures, foreign exchange (FX), fixed income and digital asset markets. Validus is proven in the most complex, high-volume and real-time environments of Eventus’ rapidly growing client base, including tier-1 banks, broker-dealers, futures commission merchants (FCMs), proprietary trading groups, market centers, buy-side institutions, energy and commodity trading firms, and regulators.

Position: Customer Success Manager - EMEA

Position Overview

We are seeking a Customer Success Manager (CSM) to join our growing team in EMEA. The CSM will serve as a strategic partner to our clients, ensuring they derive maximum value from our Validus platform. This role is focused on building long-term customer relationships, driving adoption, and proactively identifying opportunities for expansion and optimization.

Responsibilities

Act as the primary point of contact for customers, fostering strong relationships to drive satisfaction, retention, and advocacy
Guide clients through onboarding and implementation, ensuring seamless adoption and success with the Validus platform
Partner with customers to understand their business needs and proactively recommend solutions to maximize value Conduct regular check-ins, business reviews, and training sessions to ensure continued engagement and product utilization
Collaborate with internal teams (Sales, Product, and Engineering) to escalate customer feedback, resolve issues, and drive product improvements
Analyze customer usage data and trends to identify expansion opportunities, upsell/cross-sell potential, and risks of churn
Educate customers on industry trends, regulatory requirements, and best practices to optimize their use of Validus Serve as the customer’s advocate within Eventus, ensuring their voices are heard and their needs are met
Represent Eventus at industry events, conferences, and customer meetings to strengthen relationships and promote our solutions

Qualifications

Proven experience in Customer Success, Account Management, or Client Services within a SaaS, fintech, or financial services company
Strong knowledge of capital markets, trade surveillance, and regulatory compliance is highly preferred
Excellent interpersonal and communication skills, with the ability to engage with stakeholders at all levels
Ability to manage multiple accounts, prioritize tasks, and work in a fast-paced, high-growth environment
Analytical mindset with experience using data-driven insights to drive customer engagement and success
Familiarity with APIs, system integrations, and troubleshooting methodologies is a plus
Experience working within the EMEA region and understanding of local financial market regulations preferred
Willingness to travel occasionally for customer meetings and industry events

Benefits & Perks