Offer summary

Qualifications:

1-2 years experience in customer service or project management., Strong problem-solving skills and ability to manage stakeholders., Excellent written and verbal communication skills., High cultural awareness and adaptability..

Key responsabilities:

Coordinate and facilitate the student’s journey with Crimson.

Act as the main point of contact for students and parents.

Provide insights into local cultural nuances and demands.

Proactively manage and resolve complaints or escalations.

Job description

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathways.

We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and leveling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.

What are the main responsibilities for this role?

Coordinate, engage, and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors, and Mentors who contribute to a personalized student roadmap)
You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
Advise the team on possible value add solutions to support the student
Provide the global team insights into local cultural nuances and demands
Keep up to date on student’s progress, and report back to the team regularly
Proactively manage and foresee issues by resolving complaints or escalations promptly

What we are looking for?

1-2 years experience in customer service, project management or a transferable role
Ability to build strong customer relationships with families through excellent customer service, high cultural awareness, and adaptability
High level of resilience and ability to thrive in a fast-paced startup environment
Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
Outstanding organizational skills, with excellent written and verbal communication skills
Collaborative, with an openness to give and receive feedback

Why work for Crimson?

Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work
Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
$1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
Psychologist on staff
Insightful fireside chats and workshops to help support our high performing and ambitious team
Radical Candor is a feedback approach we live by
We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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