Technical Support Engineer

ShortPoint is a global remote work company that empowers organizations worldwide to build gorgeous intranets that deepens connections and increase productivity. We develop and constantly improve the best intranet design technology that enables users to build intranet sites from scratch with no coding, at minimum cost, and in record time. It is the one tool used by more than 1500 companies that effectively touches the lives of more than 6 million intranet users across the globe. Companies such as PWC, NASA, NHS, General Electric, and Epson use ShortPoint Page Builder to create and design their intranets. If you are interested in this job, please answer the last question in the application with the keyword bear. It's that simple, otherwise we might overlook your application. This position is full-time and remote-based only (the timezone should be between GMT+1 and GMT+5).

The Technical Support Engineer will be responsible for:

• Troubleshoot and resolve technical problems; collaborate with customers to understand issues and offer workarounds.

• Create and implement remote fixes; collaborate with development teams to integrate fixes into the product.

• Document issues and resolutions, and help our product team deal with similar issues in the future.

• Monitor and ensure timely resolution of technical customer tickets; escalate complex issues when needed.

What We Offer:

• Working remotely;
• Medical Insurance;
• 30 days annual leave/year;
• 60 hours per year for personal time;
• 15 days of public holidays;
• Unlimited paid sick days;
• Maternity time off;
• Work equipment provided;
• Gym compensation;
• Professional training and development;
• Team building and activities;
• ShortPoint welcome gift boxes/swag.