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Technical Support Engineer

extra holidays - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

5 years of experience in technical support, Proficient in SQL and relational databases, Knowledge of Linux commands is a plus, Strong written and verbal communication skills.

Key responsabilities:

Assist customers in solving technical issues
Communicate with customers via JIRA and Zoom

Ataccama Computer Software / SaaS Scaleup https://www.ataccama.com/

501 - 1000 Employees

HQ: Toronto

See more Ataccama offers

Job description

We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Challenging Fun

ONE Team

Customer Centric

Candid and Caring

Aim High

Do you like figuring out the best solutions to customer’s challenges? Do you have a passion for technology and solving technically complex issues? Interested in the data management field? You will be the first point of contact for our clients and will work across our internal support and product teams to ensure their success with, and enjoyment of, our products. If you have logical problem solving abilities, a can-do, helpful attitude, and are a life-long learner, join us!

Ataccama Support is an international team of talented and friendly people located in Toronto, Prague, Sofia and Hanoi, who thrive in a fast-paced environment and are always willing to go the extra mile. Ataccama Service and Support is rated 4.5 out of 5 on Gartner Peer Insights Reviews, and we’re proud of what we do. Join Ataccama, the Leader in the 2024 Gartner Magic Quadrant® for Augmented Data Quality Solutions™ for a 3rd consecutive time.

Your Challenge

Assist Ataccama customers in solving technical issues.

Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets.

Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.

Answer how-to questions, and suggest workarounds.

Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.

Leverage the knowledge you gain and contribute to our documentation and knowledge base.

Analyze support requests and escalate product bugs to product management.

Work in close collaboration with a variety of teams within the company.

Manage your day and prioritize tasks on your own.

Is This You?

You have 5 years of experience in a technical support role.

You demonstrate excellent interpersonal skills, with the ability to collaborate effectively with customers and internal teams.

You are proficient in SQL and relational databases; Linux shell commands is a plus.

You have strong written and verbal communication skills.

You demonstrate algorithmic thinking and a proactive troubleshooting mindset.

You have a strong sense of ownership and exceptional organizational skills.

You thrive under pressure and manage multiple tasks effectively.

You are familiar with:

General networking knowledge

Integration with SSO

XML, XSLT

Any APIs (SOAP / REST / JSON)

Work equipment

Company laptop

Company mobile phone

Perks & Benefits

Long-Term Incentive Program

"Bring Your Friend" referral program

The Global Family Support Program - A paid leave program to help all parents focus on the new addition to their family

5 sick days, 2 personal days for each calendar year in addition to your vacation days

Flexible working hours & hybrid work setup

Annual package for mental health support

Corporate discounts on travel, fitness, attractions, and shopping

Health, vision, and dental benefits

Conference tickets to the best industry events of the year

Online courses & company access to Udemy to hone your skills

Kitchen stocked with fresh fruit and juice, teas, and the best coffee

While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.