Wireless Support Engineer

Staff4Me is currently seeking a knowledgeable and dedicated Wireless Support Engineer to join our team. As a Wireless Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wireless networks, ensuring the stable and optimal performance of wireless networks, and collaborating with clients and cross-functional teams to deliver reliable wireless solutions.

Responsibilities

• Provide technical support and troubleshoot issues related to wireless networks for clients.
• Ensure the stable and optimal performance of wireless networks.
• Configure and manage wireless access points, controllers, and related network equipment.
• Analyze and resolve network connectivity and performance issues.
• Collaborate with network engineers and other stakeholders to integrate wireless networks with existing infrastructure.
• Stay up-to-date with the latest wireless technologies and solutions.
• Maintain documentation of network configurations, changes, and incidents.
• Provide training and technical guidance to clients and other team members.
• Conduct regular performance monitoring and reporting of wireless networks.

Requirements

• 3-5 years of experience as a Wireless Support Engineer or similar role.
• Strong knowledge of wireless technologies, protocols, and standards.
• Experience in configuring and managing wireless access points, controllers, and related equipment.
• Previous experience working with Guestek is preferred.
• Solid understanding of network security principles and best practices.
• Proficient in conducting site surveys and performing network troubleshooting for wireless networks.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and collaborate effectively with stakeholders.
• Relevant certifications such as CWNP, CCNA Wireless, or similar are preferred.
• Bachelor's degree in a related field such as Computer Science or Network Engineering.