Offer summary

Qualifications:

1+ years of experience in technical support, Familiarity with Kibana and BigQuery, Practical knowledge of HTML and CSS, Basic understanding of HTTP/HTTPS protocols and software architecture..

Key responsabilities:

Provide real-time customer support and technical responses

Analyze customer traffic to identify threats using ElasticSearch and BigQuery

Communicate with global customers to provide quick resolutions

Collaborate with R&D and research teams to enhance threat detection capabilities.

Sigma Software Group, an award-winning and trusted IT partner, has been serving customers for over 22 years, providing comprehensive IT solutions to various businesses, ranging from startups to established software product houses. As one of Europe's substantial IT consultancies, it brings together a dedicated workforce of over 2,100 professionals in 40 offices across 19 countries. With a diverse client base, including more than 300 enterprises, including Fortune 500 stalwarts, Sigma Software Group is a preferred choice for developing solutions that help businesses create cutting-edge products while meeting their unique needs. Sigma Software Group operates as a dynamic ecosystem of tech companies, offering 25 ready-to-implement innovative products and 40+ value-added services. Furthermore, Sigma Software Group is committed to fostering innovation through initiatives such as the Sigma Software Labs business incubator, Sigma Software University, the SID Venture Partners VC Fund, UA Tech Network, Techosystem, the European Business Association, and other collaborative efforts. Since 2015, Sigma Software Group has consistently earned recognition on the IAOP's prestigious World's Top 100 Outsourcing list. The company's accomplishments have also been acknowledged by prominent global media outlets such as Forbes, CNBC, The Times, and Reuters.

Job description

Company Description

We are looking for a Junior Technical Support Engineer to join our team and help protect the world from malvertising in a highly dynamic ecosystem.

Being part of our team means staying curious, open-minded, and ready to take on challenges. We value collaboration, responsibility, and continuous learning to stay ahead of attackers by thinking smarter, acting faster, and going beyond the surface.

Our mission is to secure the digital advertising space by identifying and preventing malicious threats. We work in a fast-paced environment where innovation and security go hand in hand to ensure a safer online experience for users worldwide.

Sound interesting? Join us!

Job Description

Provide real-time Customer support and professional technical responses
Analyze Customer traffic to identify undetected threats and false detections, primarily using ElasticSearch and BigQuery (SQL)
Work closely with Сustomers providing insightful incident reports
Communicate with global Сustomers and provide quick responses and resolutions
Work cross-functionally with RnD and Research teams to optimize Customers’ ability to detect and mitigate cyber-attacks in real -time
Hold shifts as part of the job (including weekend shifts)