Job description

The Purpose Driven Career Objectives of a Bilingual Technical Support Engineer

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

We are looking for a full-time Technical Support Engineer in our Manila office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The Technical Support Engineer is expected to be highly proficient in all areas related to our client's products.

To apply for the Bilingual Technical Support Engineer role, you are excellent at:

Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
Provide ideas and assist with creation of documentation and training material for external and internal Support Center content
Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers
Stay familiar with all of client's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry

Your Success Profile includes:

Japanese bilingual with intermediate to advanced language proficiency
Minimum 4+ years of strong Tier 1 level Technical Support and Customer Service experience.
Ability to handle high volume of tickets, phone calls, and chats.
Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience.
Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.
Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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