Retail Pharmacy Account Manager - Independent Southeast

Why Patients Need You

Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients.

What You Will Achieve

The Retail Pharmacy Account Manager (RPAM) is responsible for developing durable business, deepening collaboration with Retail Pharmacy Field Leaders and growing appropriate use of Pfizer Primary Care Retail Pharmacy products. This is accomplished by identifying shared objectives, aligning resources, and deploying innovative solutions to achieve targeted business results. The RPAM’s primary focus is to ensure access to the Pfizer retail pharmacy portfolio through the development of productive relationships with Retail Pharmacy field leaders to support mutually aligned goals through projects and educations that drive operationalization. Additionally, the RPAM will engage diverse local stakeholders, combining innovative thought, entrepreneurial business acumen, and account management skills. This candidate will need to work with highly matrixed organizations at Pfizer and its Retail customers. This position reports to the National Pharmacy Business Director (NPBD) and must collaborate closely with the Retail Trade Account Director (TAD), Sales and Account colleagues, Marketing & CCG, Medical and Legal and Compliance to plan and implement activities to achieve national, regional and district Pfizer goals and objectives.

How You Will Achieve It

Customer & Account Management

• Initiate and cultivate relationships with key retail pharmacy field leaders (decision makers and influencers) within the target customers such as Divisional Vice Presidents or equivalent, Retail Pharmacy Regional & District Leaders, Clinical Directors, Field Clinical Trainers, Field Operations, and other field pharmacy leaders outside the HQ offices who implement chain HQ direction to implement retail pharmacy-based programs

• Leverage Pfizer’s value proposition to create mutually beneficial business opportunities that result in action and outcomes

• Identify, connect and communicate multiple insights from various stakeholders to develop a plan of action that is mutually beneficial to Pfizer and the customer

• Seek out opportunities for synergy and collaboration to achieve both Pfizer and Retail Pharmacy customer goals through active and transparent customer planning

• Develop a tailored account management approach to each account based on their needs and adapt in response to evolving markets

• Prioritize retail customers opportunities and projects to maximize impact; leveraging all available internal data sets and stakeholder maps (to include Watchtower) input to optimize decision making

• Train and compliantly share externally-facing performance data with approved Retail Pharmacy Field Leaders

• Use customer-facing Population Health Discovery Tool (PHDT) to share geographic & demographic immunization opportunities

• Conduct expert account planning and practice effective project management using Pfizer Account Management resources (i.e. Valkre, etc.)

• Implement and measure impact of customer-aligned Projects and Educations

• Identify & prioritize top Retail areas to progress the Operationalization process and track the progress of these targeted areas (Communication, Education, Patient Identification, Execution, and Stocking)

• Employ strong pre-account management planning, effective presentation to focused and productive questions, as part of effective solutions-oriented project plans

• Generate sustained immunization initiatives with Retail pharmacy field leaders by successfully aligning Pfizer RC-approved resources to a customer’s immunization programs

• Use latest RC-approved educational content and resources to address needs of customers

• Implement pull through with effective project management to include field leader education and patient identification through workflow engagement tools

• Facilitate internal sharing of chain best practices in patient identification, workflow, and counseling

• Analyze and monitor key market trends, competition, past customer interactions, and other market data to maximize effectiveness of each account interaction

• Complete Full Account Management Curriculum Training, as well as Retail Pharmacy specific training

• Execute marketing programs across customer segment and present RC-approved materials to deliver value added messaging in a compelling manner; developing and executing projects that are strategic in nature and may have near, mid, and long-term market and business impact

Stakeholder Collaboration

• Operate in a team environment that encourages innovative ideas and a culture of collaboration and teamwork. Be adept at creating a vision for the future and be able to create a pathway to help optimize the customer’s vaccination opportunities in a compliant and engaging way

• Align with Retail Trade Account Director (TAD) to ensure appropriate understanding of, and support for Retail Pharmacy goals (i.e., brand and customer)

• Collaborate with local Sales ABMs to navigate a complicated internal matrix that aligns their HSS teams to drive pull through

• Drive customer centric focus overarching account value versus product specific, understand and address what influences prescribing and purchasing (or stocking) decisions

• Contribute to internal customer plans in collaboration with TAD. Impact and influence development of RPAM strategies by partnering with needed cross functional teams to compliantly shape efforts and deliver results

• Work with TAD to understand the strategic plan for each of the target customer, and the implications for how to prioritize and implement the plan in each geography.

• Utilize organizational awareness skills and alignment of Pfizer's priorities to include appropriate Pfizer colleagues with a Retail Pharmacy to optimize value provided to the Customer and to Pfizer

• Provide the marketing and strategy teams with key geographic and customer specific insights that they can utilize in crafting new market-specific materials

• Appropriately and compliantly communicate and collaborate with cross-functional field-based colleagues (Sales, Medical, PCA, Government Relations, etc.) to ensure appropriate engagement with geographic Retail Pharmacies

• Partner with Pfizer stakeholders to facilitate colleague understanding of local market/customer drivers. Responsible for pull through at the highest customer geography level working across One Pfizer to pull through tactics and drive appropriate utilization

• Share and help scale proven practices across the region and nation

• The candidate should expect to meet with their customers both live and virtually as needed. Customer interactions may also include promotional exhibit opportunities

• Comply with all Corporate Policies and Procedures, while conducting all job-related activities with integrity and adherence to Pfizer’s high standards of business conduct

Qualifications

Must-Have

• Bachelor’s Degree. Advanced degree in a related field preferred

• 5+ years pharmaceutical or retail-related experience – combination of sales and marketing in pharmaceuticals or related industries

• Valid US driver’s license and a driving record in compliance with company standards

• Demonstrated ability to meet or exceed product performance objectives

• Demonstrated success working in matrix environment, leading through influence and orchestrated customer interactions across multiple teams in different organizational structures

• Demonstrated ability to successfully engage and deliver impact among key decision makers with large accounts

• Demonstrated ability to think strategically and to formulate, develop, write, communicate and monitor the execution of stakeholder business plans

• Demonstrated experience in executing and in overseeing highly complex programs and projects (i.e., strong project management skills)

• Demonstrated success in collaborating effectively and gaining alignment with colleagues across different parts of the organization (including field and HQ)

• Prior team management and/or account management preferred or an IDP-aligned development role for account management with demonstrated leadership across peer and manager groups

• Demonstrated track record of assessing customer needs and bringing relevant cross-functional appropriate tools and resources

• Demonstrated track record of strong leadership, cross functional leadership, collaboration and effective utilization of available resources to drive performance

• Demonstrated experience leveraging data and all available information to prioritize business opportunities

• Demonstrated success in problem solving and entering new markets in a structured organization

• Strong understanding of evolving healthcare landscape in US, including US Healthcare Reform, and impact on Retail Pharmacy customers

• Demonstrated track record of strong business acumen, problem solving, strategic thinking, and project management skills, as well as excellent planning and prioritization skills

• Demonstrated proficiency in executive level customer engagement presentations. Engagement presentations will often be directed at high levels of organized customers and will require excellent executive presence

• Excellent communication skills to impactfully explain public health argument and clinical value proposition of Pfizer Retail Pharmacy products to target customers, and to influence the products’ acceptance within the customer organization

• This position is an individual contributor with accountability for collaborative matrix leadership with other customer-facing colleagues with respect to local geography and must always adhere to and model all Pfizer Values and compliance principles

• Extensive travel is required based on geography. Ability to travel up to 50% of the time based on business requirements, to include customer meetings and internal Pfizer meetings

• Ability to travel domestically and stay overnight as necessary. Frequent overnight travel may be necessary in some geographic locations.

• Candidate must live in the geography (or within a commutable distance to majority of geography) as approved by the National Pharmacy Business Director (NPBD) and National Retail Pharmacy Team Lead

Nice-To-Have

• Prior account management experience in retail pharmacy or large organized customers

Other Job Details

• Last day to apply: March 31, 2025

The annual base salary for this position ranges from $156,600.00 to $261,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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