Implementation Manager

Implementation Manager

EPX- Remote US

Shift: 10:30a-6:30 ET; M-F

What you'll be doing:

• Effectively solve client issues as they arise through an expedient resolution process which prevents financial loss.
• Communicate with clients, internal staff, sales, and senior management by utilizing effective and time-tested company marketing policies and procedures.
• Facilitates all necessary communication, evaluations, development interests, and resolution and process execution components.
• Ability to assess both operational and business issues, develop a plan to resolve, and work with both companies to implement a solution.
• Responsible for communication of project status and implementation process to the client, internal operational areas and relationship management.
• Document issues and correspondence in CRM tool.
• Ownership of assigned tasks; completing them according to requirements and expected timing.
• Consistently meet performance standards and retention goals set by department.

What we need from you:

• High School Diploma; BA/BS degree preferred
• 5 years customer service, project management or implementation experience.
• Experience working with Jira ticketing system
• Excellent communication skills.
• Banking or credit card industry experience.
• Good organization and work prioritization skills.
• Trouble shooting and technical aptitude.
• Basic personal computer skills, including electronic mail, spreadsheets, excellent written and verbal communication skills.

Salary Range: $53,000- $75,000

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North is a US based company and no sponsorship is available for this position at this time.

EPX by North. Gateway, processor, acquirer, and backend service partner.

Who we are: 

Electronic Payment Exchange (EPX) by North is a fully integrated payment solution, serving as a partner to businesses all over the world. EPX leverages its cardholder data protection system, BuyerWall, to increase processing speeds and centralize reporting to position itself as a customer-focused, secure, and cost-efficient payment processor.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands

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