Offer summary

Qualifications:

3 years of experience in B2B sales or account management, Bachelor’s degree or equivalent education and work experience, Excellent spoken and written communication skills, Proficiency with sales tools and Microsoft Office suite..

Key responsabilities:

Manage account ownership and opportunity ownership within assigned territory

Document customer opportunities and generate reports using Salesforce

Develop account plans and strategies for growth within existing territories

Handle customer inquiries related to quotes, pricing, and renewals.

Job description

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Position Summary

The Account Manager is responsible for supporting the sales process for Coalfire’s recurring revenue through renewing and upselling on a set of accounts known as a territory. This person will cultivate strong partnerships internally to support the execution of internal and external processes related to the sales cycle. In addition, responsibilities will include in person, e-mail and phone-based customer discussion throughout the sales cycle.

What You'll Do

Responsible for account ownership and opportunity ownership within assigned territory and/or sales service line

Management of Salesforce to document customer opportunities and their activity, and to generate reports to manage and prioritize existing accounts within assigned sales service line. Work closely with assigned service line to manage all renewals in assigned accounts throughout the complete sales cycle

Develop account plans and strategies for assigned territory

Research and identify growth opportunities within existing territories

Monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on renewals agreements

Responsible for meeting defined sales performance metrics, quota, renewal/upsell pipeline, maintain accurate forecasting

Efficiently handles customer and partner inquiries related to quotes, pricing, up-selling and reinstatement of renewals contracts

Expand Coalfire’s relationship by addressing broader client security needs through additional Coalfire service sales

Develop and deliver accurate and high-quality statements of work for all Coalfire service sales

Maintain and communicate an organized understanding of your accounts, opportunities, and day-to-day activities

Cultivate strong internal working relationship with legal, order management and finance

Build your knowledge of your clients’ and Coalfire’s industry

Proposal support including development and processing of the proposals

Initiates escalation communications to appropriate internal personal

What You'll Bring

3 years of experience with sales or account management in a B2B sales environment

Excellent spoken and written communication skills

Strong organizational skills

Proficiency with sales tools and Microsoft Office suite

Motivated self-starter prepared to handle high volume of renewal opportunities, email communications and telephone calls

Possesses strong organizational skills to keep sales cycles on track

Thrives in an extremely fluid, fast-paced environment

Satisfactory problem-solving skills to help resolve customer complaints or needs

Bachelor’s degree (four-year college or university) or equivalent combination of education and work experience

Why You’ll Want to Join Us

At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.

Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, our Human Resources team at HumanResourcesMB@coalfire.com.

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