🔧 Join a fast-growing global team and provide world-class technical support! 🌎
At Influx, we provide on-demand customer service for brands and tech companies 24/7, every day of the year—including holidays. Our remote-first workforce spans multiple regions, ensuring seamless and efficient technical support to customers worldwide.
We are seeking a detail-oriented, tech-savvy problem solver with a strong technical background, API integration knowledge, and programming experience to join our growing Americas team!
💻 About the Role
As a Technical Support Agent, you will:
✅ Diagnose and resolve technical issues for customers across various industries.
✅ Support eCommerce platforms by troubleshooting system issues, integrations, and performance concerns.
✅ Work with APIs, assisting customers in troubleshooting API integrations and system connectivity.
✅ Assist with programming-related inquiries, including JavaScript & Node.js troubleshooting.
✅ Provide expert support on web development, technical issues, and debugging.
✅ Communicate clearly and effectively via email and chat in fluent English.
✅ Collaborate with team members to improve service delivery and knowledge-sharing.
✅ Ensure a positive customer experience by demonstrating patience, empathy, and professionalism.
🔎 What We’re Looking For
🛠 Core Technical Skills:
✔ E-commerce Experience – Prior experience supporting Shopify - eCommerce platforms, integrations, or troubleshooting online store-related issues.
✔ API Integration Knowledge – Understanding of how APIs work, debugging API errors, and helping customers resolve API connectivity issues.
✔ Programming Skills – Must be comfortable with JavaScript and Node.js for troubleshooting and customer guidance.
✔ Technical Proficiency – Strong knowledge of IT troubleshooting, web technologies, and problem resolution.
✔ Problem-Solving Skills – Ability to diagnose issues quickly and implement effective solutions under pressure.
✔ Time Management – Ability to prioritize and handle multiple support tickets efficiently.
✔ Knowledge Management – Effective use of internal documentation and resources to resolve issues efficiently.
✔ Continuous Learning – Willingness to stay updated on emerging tech trends and best practices.
💡 Soft Skills:
✔ Empathy & Patience – Ability to remain calm and professional while assisting frustrated customers.
✔ Active Listening – Fully engaging with customers to ensure their concerns are thoroughly understood.
✔ Effective Communication – Ability to explain technical concepts clearly to non-technical users.
✔ Positive Attitude – A proactive and optimistic approach to customer interactions.
✔ Cultural Sensitivity – Ability to communicate effectively with customers from diverse backgrounds.
📜 Qualifications
✅ Tertiary qualification in Information Technology, Computer Science, or a related discipline (preferred but not required).
✅ Experience in technical reporting and documentation.
✅ Ability to multitask effectively while handling computer-based work and customer interactions.
✅ 1 year of experience in technical support or a helpdesk role is desirable but not required.
🔹 We strongly encourage applications from candidates who have both academic and professional experience in the field. Whether you have gained expertise through formal education, self-learning, or practical work experience, we value a diverse range of backgrounds and skills!
💻 Hardware Requirements
🔹 Minimum Requirements:
🔹 Recommended Specifications:
🔹 Additional Items:
🎁 What We Offer
🌍 Remote Work Flexibility – Work from home with a global team.
🚀 Professional Growth – Be part of a fast-growing company with opportunities for career advancement.
🤝 Supportive Work Culture – Join a team that values fairness, collaboration, and innovation.
🌟 Exciting Client Exposure – Work with leading tech companies in the USA, EU, and beyond.
💡 Continuous Learning – Gain new skills and training in an ever-evolving industry.
📢 About Influx
Influx is a fast-growing company providing on-demand customer service solutions for global brands and tech companies. Our fully remote workforce ensures 24/7 technical support while leveraging data, training, and insights to deliver world-class customer experiences.
If you have strong technical skills, experience with eCommerce or APIs, and a passion for problem-solving, we’d love to hear from you! 🚀
📩 Apply Now!
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