Offer summary

Qualifications:

Fluency in Spanish is required., Strong communication skills with the ability to express empathy and tone effectively., Experience in de-escalating customer interactions and maintaining composure under pressure., A passion for helping others and a commitment to continuous learning..

Key responsabilities:

Provide exceptional customer service and support to clients.

Handle customer inquiries and resolve issues efficiently and effectively.

Collaborate with team members to share ideas and improve processes.

Maintain attendance and adherence to company standards while achieving performance targets.

Job description

Our client has an ambitious goal of transforming the experience of living in a home by modernizing the process of getting someone to come to your home for repairs. The Home Services market today is too slow, too painful, and too opaque for everyone involved.

If you’re a curious, self-starting problem solver, we’re interested in hearing from you!

Benefits

Continuous learning and development
The opportunity to work with a client who creates technology tools that will deliver a fast turnaround time and optimal quality at a reasonable cost.
Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.

What do you bring to the table?

Spanish fluency
Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communication
You have a knack for de-escalating for de-escalating hot interactions and escalations never losing your cool and leaving customers in a better place
You are not afraid to share ideas
Passion for helping others
Passion for learning and self-improvement
Committed to working in a full-time position
Someone who works with minimal micromanagement while still achieving or exceeding the targets set
Someone who will not have attendance and or adherence issues that will lead to accountability conversations
Someone who is solution-driven while practicing self-directed learning
Someone receptive to feedback while focusing on the best version of themself

Internet and Device Requirement: