About Us:
Stericycle is now part of WM!!! To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release!
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:
Under immediate direction, maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including scheduling of pick-ups, billing, payments, product orders, etc., and all other aspects of a customer's needs.
This is a fully remote opportunity - Must be willing and able to work shifts Monday to Friday between the hours of 7am EST and 8pm EST
Key Job Activities:
• Handles routine customer care interactions and telephone answering service calls and is adept at providing excellent telephone etiquette, listening skills and empathy
• Communication vehicles may include telephone, e-mail, chat, video or other methods
• Actively participate in Customer Service training as a new hire and ongoing for development
• Uses excellent communication and multitasking skills to respond timely to customer inquiries and process requests
• Responds to inquiries on invoices, payments, and collections as outlined by the Customer Service Supervisor according to established standards with attention to style, tone, and manner of communication, received through the automated phone system, email, web, or mail regarding Stericycle products and services
• Researches customer issues and finds workable solutions
• Shares ideas with department that increase efficiencies and effectiveness of customer needs
• Performs necessary record keeping activities
• Performs other duties and responsibilities, as assigned
• Handles customer care calls based on training guidelines and responds according to specific guidelines within a prepared script or template. Communication vehicles may include telephone, e-mail, chat, video or other method.
• Contact Center accounts include data collection, order processing, appointment setting, information re-laying and electronically connecting clients and their callers.
• Must maintain key performance indicators and acceptable performance levels to support the assigned customer base. Must adhere to Stericycle company policies and code of conduct
• Work from Home Agents must comply with the Work from Home Policy.
• Maintains customer confidentiality as needed and required by HIPPA bi laws.
Education:
Experience (North America & LATAM):
- High School diploma/GED or equivalent
- Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
- Professionalism skills
- Critical thinking and problem resolution skills
- Strong written communication skills
- Strong problem resolution skills
- This is a fully remote opportunity - Must be willing and able to work shifts Monday to Friday between the hours of 7am EST and 8pm EST
- Must be bilingual English/Spanish
Certifications and/or Licenses:
Benefits:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Our Promise:
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
