Offer summary

Qualifications:

Bachelor’s degree in Business, Communications, or a related field, 4+ years in a client-facing or customer-service management role, 2+ years managing teams and subordinates, Strong leadership, communication, and negotiation skills..

Key responsabilities:

Manage, retain, and expand the scope of service for 8-12 clients

Deliver excellent service to clients ensuring their customer support functions run well

Lead a team to achieve operational excellence

Act as a bridge between clients and internal teams.

Job description

About Influx

Influx is the global leader in pay-as-you-go customer support teams, helping companies like Linktree, Meshki, Blenders Eyewear, and Saturn scale their customer service quickly and flexibly. We operate in 15 countries with a globally distributed team of 1,000+ staff.

About The Role

In this role, you’ll be the bridge between operational excellence, our people, and our clients.

In our Business Process Outsourcing (BPO) setup, you are expected to deliver excellent service to our clients, ensuring their customer support function runs well while their business scales up.

Reporting to the Delivery Director, you'll be responsible for managing, retaining, and expanding the scope of service provided for 8-12 clients while leading a team.

What We're Looking For

Excellent English, both spoken and written
4+ years in a client-facing or customer-service management role
2+ years managing teams and subordinates
Bachelor’s degree in Business, Communications, or a related field
Strong leadership, communication, and negotiation skills
Ability to multitask and perform under pressure in a fast-paced environment
Strategic thinker with experience in growth planning and service alignment
Skilled in change management and driving process adoption
Culturally competent with strong cross-cultural communication skills
Proficient in Google Suite, Slack, and general computer usage

What We Bring to The Table

A 100% work-from-home opportunity
Career development opportunities
Follow-the-sun working arrangement

How We Operate / Our Values

Treat others as you would like to be treated
Do what you say you’re going to do. Show don’t tell
Prioritize the listener
Focus on the facts

IMPORTANT NOTES:

This role is only open to applicants from Indonesia.
Influx never asks candidates to make any payment throughout the entire recruitment process.
Successful candidates will be contacted only through email ending with @influx.com.

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